Summary
Work History
Education
Skills
Certification
Languages
Work Availability
Timeline
Intern
Ayako Saito

Ayako Saito

Administration
Spring Hill,TN

Summary

Hardworking and focused, Assisted to Corporate Advertisement Director offering excellent communication, planning and prioritization skills as an independent contract employee. Drafting reports and business correspondence, basic accounting input, managing mail and updating, tracking warehouse inventory. Exceptional communication skills with expertise in service industries streamlining workflow to optimize personnel assistant.

6 years working experience in Shangri-La Hotel in China and Japan as Guest relation Officer and Sales manager for oversea market. Promoted and handled hotel property Apartment residence to expats, negotiate the price and benefits. This background gives great communication with customer needs, clients business arrangement, prioritization skills and time management.

Work History

Assistant to Director/Independent Contractor

Goda Advertising
Elk Grove Village, IL
03.2022 - 07.2023
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Organize, maintenance tools in the warehouse, Inventory, order and purchase shortage items.
  • Assist engineers during event and project. Interact with event clients. Assist director operation and communicate instructions to engineers.

Senior Sales Manager

Shangri-La Hotel, Beijing
03.2005 - 04.2007
  • Monitored Japanese customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Forecasted sales for Japanese corporate business event and travel agent.
  • Attend annual Sales meeting and Hotel promotion event in Hong Kong and Tokyo.
  • Promote Shangri-la hotel to the Japanese corporate and travel market. Target Japanese corporate event for Beijing Olympic 2008.

Guest Relation Officer/Sales Manager

Shangri-La Hotel,Xian
03.2002 - 03.2005
  • Streamlined check-in process to decrease wait times and increase customer satisfaction.
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Assisted Japanese guests with check-ins, account inquiries and any additional services needed.
  • Translation and communication assist to Japanese.
  • Sales call and business trip to promote Shangri-La Hotel to Japanese corporate and travel agent market.
  • Hotel Service Apartment showroom, negotiate price and benefits to expats.

Guest Service Manager

Star Cruises
Kobe, Japan
03.2001 - 02.2002
  • Reviewed daily bookings, preparing guest rooms prior to arrival.
  • Attended to customer needs, responding to questions, complaints.
  • Translated all the information about service related to the cruise, safety, food and beverage operation, sales assist to Japanese guests.
  • Understood and implemented safety and emergency procedures.

Education

Bachelor of Science - Marine Biology

Tokai University
Japan
03.1999

Skills

  • Administration
  • Basic Accounting
  • Data Research and Compilation
  • Records Management Databases
  • Travel arrangement
  • Showroom sales

Certification

TESOL Currently Capstone Final project.

Languages

Japanese
Native or Bilingual
English
Full Professional
Chinese (Mandarin)
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Assistant to Director/Independent Contractor

Goda Advertising
03.2022 - 07.2023

Senior Sales Manager

Shangri-La Hotel, Beijing
03.2005 - 04.2007

Guest Relation Officer/Sales Manager

Shangri-La Hotel,Xian
03.2002 - 03.2005

Guest Service Manager

Star Cruises
03.2001 - 02.2002

Bachelor of Science - Marine Biology

Tokai University

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