Summary
Overview
Work History
Education
Skills
Accomplishments
Phi Theta Kappa Honor Society
Timeline
Generic

Ayala Mays Reed

Chicago,IL

Summary


Developed skills in high-stakes logistics environment, focusing on operational efficiency and effective team coordination. Adept at managing fast-paced workflows, solving complex scheduling issues, and ensuring smooth communication channels. Seeking to transition into new field, leveraging these strengths to drive operational success and team productivity.

Overview

4
4
years of professional experience

Work History

IT Dispatch Supervisor

Seraph Technology Solutions
07.2024 - Current
  • Coordinate and oversee technicians' daily work assignments to ensure efficient task execution.
  • Prepare and submit detailed status reports on on-site activities and project progress.
  • Monitor and ensure the timely completion and submission of all required reports.
  • Track and document technicians’ on-site work hours for accurate timekeeping and reporting.
  • Collaborating with clients on troubleshooting issues, ensuring service satisfaction and maintaining strong customer relationships.
  • Handle customer concerns and complaints professionally, negotiating effective solutions to achieve positive outcomes.
  • Possess one year of experience in customer service, demonstrating strong communication and problem-solving skills.
  • Manage and maintain client support tickets, ensuring timely and effective resolution of all service issues.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Crew Member

YWCA-(Information Technology the Y Way)
07.2023 - 08.2023
  • Analyzed and identified errors in code to improve functionality and performance
  • Designed and developed web layouts with a focus on user experience and visual appeal
  • Gained foundational knowledge in HTML and web development principles
  • Detected and resolved inconsistencies within code to ensure optimal operation and accuracy
  • (Information Technology the Y way)
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.

Associate

YMCA - COMP TIA
07.2022 - 10.2022
  • Gained hands-on experience in setting up computers and configuring various input devices
  • Proficient in navigating the Windows operating system, working with multiple databases, and managing web security settings
  • Acquired foundational knowledge of CompTIA A+ certification topics and core IT concepts.
  • Developed skills in diagnosing and resolving operating system issues, as well as troubleshooting software and application problems
  • Utilized Microsoft Excel to perform data entry, manage records, and update information efficiently
  • ONLINE TRAINING WITH FAST LANE PROGRAM, YMCA COMP TIA (ITF & A+) – COHORT 2 (ITF & A+)
  • Collaborated with cross-functional teams to develop, test, and deploy high-quality software
  • Tested functional compliance of company products.

Crew Member

YMCA METROPOLITAN Chicago
07.2021 - 08.2021
  • 10 successfully completed lessons focused on language and cultural studies.
  • Developed foundational proficiency in basic Spanish for everyday communication.
  • Demonstrated strong commitment by maintaining perfect attendance and consistently meeting all deadlines.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.

Education

Associate of Science - General Science

Malcolm X College
Chicago, IL
05.2024

Skills

  • Assistance in church outreach programs

  • Transportation coordination

  • Attendance documentation

  • Mentoring and training

  • Dispatcher monitoring

  • Logistics management

  • Scheduling expertise

  • Customer service

  • Data entry

  • Decision-making

  • Dispatching procedures

  • Database maintenance

Accomplishments

  • Supervised team of 7-10 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Telephone Service - Professionally processed 20+ calls per day, providing information and service to ensure customer satisfaction.

Phi Theta Kappa Honor Society

Phi Theta Kappa is the official international honor society for students at two-year colleges (primarily community colleges). It recognizes and encourages academic achievement among college students and provides opportunities for individual growth and development through Scholarship, Leadership, Service, and Fellowship. Typically need a GPA of 3.5 or higher and must have completed a certain number of credit hours .PTK has over 1,200 chapters around the world.

Timeline

IT Dispatch Supervisor

Seraph Technology Solutions
07.2024 - Current

Crew Member

YWCA-(Information Technology the Y Way)
07.2023 - 08.2023

Associate

YMCA - COMP TIA
07.2022 - 10.2022

Crew Member

YMCA METROPOLITAN Chicago
07.2021 - 08.2021

Associate of Science - General Science

Malcolm X College

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Ayala Mays Reed