Ayala Royster
Hanover,MA
Summary
Licensed Independent Clinical Social Worker [126722] and Psychotherapist with over 10 years of experience of case management and counseling individuals and couples with social, emotional and behavioral disorders. Positive, vibrant team member with focus on accurately identifying issues and evaluating best techniques for treatment. Dedicated to offering quality services and maintaining knowledge of latest industry advancements by attending professional conferences and continuing education courses.
Overview
13
13
years of professional experience
Work History
Outpatient Clinician
Mass Bay Counseling
12.2019 - Current
- Improved patient outcomes by implementing evidence-based therapeutic practices in individual and group sessions.
- Reduced wait times for appointments by streamlining the scheduling process and optimizing clinician availability.
- Enhanced patient satisfaction with thorough assessments, personalized treatment plans, and empathetic communication.
- Collaborated with multidisciplinary teams to develop comprehensive care plans addressing physical, mental, and emotional needs.
- Increased clinic revenue by expanding service offerings and attracting new clients through targeted marketing initiatives.
Social Worker
Department Of Children And Families
06.2019 - 01.2020
- Assess, evaluate, and conduct initial and ongoing case management of children and family services needs.
- Develop and ensure the implementation of strength-based service plans for each child in the case.
- Complete all documentation in accordance with agency and regulatory requirements.
- Attend monthly home visits.
- Attend weekly supervision, weekly staff meetings, in-service training, and team meetings.
- Assisted clients in navigating the legal system, attending court hearings as needed and providing support throughout the process.
- Advocated for clients to assure respected rights and wishes.
Clinical Therapist
Leeward Counseling
08.2017 - 06.2019
- Improved patient outcomes by developing and implementing personalized treatment plans.
- Enhanced patient satisfaction through consistent communication and empathetic listening skills.
- Collaborated with multidisciplinary teams for comprehensive care, ensuring optimal patient progress.
- Conducted thorough assessments to accurately diagnose mental health disorders and inform appropriate interventions.
- Provided crisis intervention services, stabilizing patients in acute distress and connecting them with appropriate resources.
Mentor, At-Risk Youth
Brockton Public Schools, Brockton Public School
03.2017 - 08.2017
- Improved student engagement by developing and implementing mentorship programs tailored to the needs of at-risk youth.
- Enhanced communication skills among participants by leading group discussions and fostering open dialogue.
- Boosted self-esteem for at-risk youth through consistent support, encouragement, and positive reinforcement.
- Strengthened relationships between mentees and their families by facilitating family involvement in mentorship activities.
- Reduced instances of negative behavior by teaching conflict resolution strategies and promoting healthy communication habits.
Youth Care Advocate
Old Colony YMCA
11.2016 - 03.2017
- Achieved positive outcomes for clients by providing thorough legal research and drafting persuasive arguments.
- Delivered high-quality representation to clients in court, resulting in favorable judgments and settlements.
- Negotiated favorable settlements on behalf of clients through effective mediation and negotiation tactics.
- Advised clients on various legal matters, ensuring they understood their rights and options.
- Counseled clients during emotionally challenging situations, offering empathy while maintaining professionalism.
MTA/Teen Parent Advocate
Brockton Public Schools, Brockton Public School
09.2013 - 06.2016
- Enhanced parent engagement by organizing workshops and informational sessions on relevant topics.
- Supported families in navigating school systems, leading to better understanding of available resources and opportunities.
- Collaborated with educators and administrators to address specific concerns, improving overall parent satisfaction.
- Developed strong relationships with parents through consistent communication, fostering trust and collaboration with families.
- Facilitated support groups for parents facing common challenges, creating a sense of community and shared problem-solving strategies.
- Provided one-on-one guidance to parents during difficult times, offering emotional support and practical advice for resolving specific conflicts.
MSW Student Intern
Brockton Public Schools, Brockton Public School
08.2014 - 05.2015
- Contributed to program-wide policy changes by participating in staff meetings and sharing insights from direct practice experiences.
- Led workshops on topics such as stress management or healthy relationships, equipping participants with valuable life skills.
- Assisted seniors in accessing necessary healthcare services by coordinating appointments, transportation arrangements, or home care solutions as needed.
- Created a community resource guide to assist students with understanding and accessing community resources.
- Increased awareness of available resources by developing and distributing outreach materials in multiple languages.
- Facilitated peer support groups to help clients connect with others.
MSW Student Intern
Old Colony YMCA
08.2015 - 05.2016
- Enhanced client well-being by conducting comprehensive assessments and developing individualized treatment plans.
- Collaborated with multidisciplinary teams for improved client outcomes and service delivery.
- Conducted crisis interventions, providing immediate support and connecting clients to appropriate resources.
- Built rapport with diverse populations using active listening skills and cultural sensitivity in all interactions.
- Conducted evaluations to detect presence of mental health or substance abuse disorders.
Emergency Bed Case Manager
Ascentria Care Alliance
04.2011 - 09.2013
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Coordinated essential services for clients, resulting in improved overall well-being and self-sufficiency.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Counseled clients on life skills and coping mechanisms.
Education
Master of Social Work - Social Work
Edinboro University of Pennsylvania
Edinboro, PA08.2016
Bachelor of Science - Human Services
Fisher College
Boston, MA12.2012
Associate of Arts - Early Childhood Education
Fisher College
Boston, MA08.2009
Skills
- Behavioral Health
- Group Therapy
- Multidisciplinary Collaboration
- Clinical assessment
- Treatment Planning
- Individual Counseling
- Anxiety and Depression Treatment
- Mental Health Diagnosis
- Documentation And Reporting
- Goal Setting
Timeline
Outpatient Clinician
Mass Bay Counseling
12.2019 - Current
Social Worker
Department Of Children And Families
06.2019 - 01.2020
Clinical Therapist
Leeward Counseling
08.2017 - 06.2019
Mentor, At-Risk Youth
Brockton Public Schools, Brockton Public School
03.2017 - 08.2017
Youth Care Advocate
Old Colony YMCA
11.2016 - 03.2017
MSW Student Intern
Old Colony YMCA
08.2015 - 05.2016
MSW Student Intern
Brockton Public Schools, Brockton Public School
08.2014 - 05.2015
MTA/Teen Parent Advocate
Brockton Public Schools, Brockton Public School
09.2013 - 06.2016
Emergency Bed Case Manager
Ascentria Care Alliance
04.2011 - 09.2013
Master of Social Work - Social Work
Edinboro University of Pennsylvania
Bachelor of Science - Human Services
Fisher College
Associate of Arts - Early Childhood Education
Fisher College
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