Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hi, I’m
Ayan Djama
Finance/Accounting
Minneapolis,MN
Summary
Overview
9
years of professional experience
3
Certification
Work History
DahabshiilMinneapolis, MN
Cashier
06.2023 - 12.2023
Job overview
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Processed sales transactions to prevent long customer wait times.
- Collected payments and provided accurate change.
- Processed customer payments quickly and returned exact change and receipts.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Counted and balanced cashier drawers.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Balanced daily transactions on a computerized point-of-sale system.
- Built and maintained productive relationships with employees.
Telesom CompanyHargeisa , Somalia
Content Creator
09.2021 - 01.2023
Job overview
- Wrote fiction prose, short stories, personal essays or descriptive analyses.
- Provided support during live events by creating real-time updates via social media outlets.
- Coordinated with marketing team to drive messaging and promote current campaigns.
- Maintained knowledge of digital technology and social media trends, media requirements, and best practices.
- Analyzed KPIs to evaluate performance of content strategy across multiple channels and campaigns.
- Revised written output to satisfy needs of clients, directors or publishers.
- Managed multiple projects while meeting tight deadlines.
- Compiled weekly reports outlining performance metrics for each piece of content created.
- Produced content assets to activate strategies across web and social marketing channels.
- Created new ideas, products and story boards for new marketing campaigns.
- Collaborated with other departments in order to ensure content was consistent with the brand's messaging.
- Worked closely with marketing, advertising and management teams to plan ideal timing for campaigns.
- Generated ideas for new blog posts or articles based on customer needs and current trends.
- Created product names and wrote taglines for packaging and promotional materials.
Telesom CompanyHargeisa. , Somalia
Counter Cashier
09.2019 - 08.2021
Job overview
- Counted and balanced cashier drawers.
- Greeted customers promptly and responded to questions.
- Performed opening and closing procedures for the register.
- Adhered to all safety policies while handling money or merchandise.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Built and maintained productive relationships with employees.
- Processed cash, credit card, and check transactions accurately and efficiently.
- Greeted customers warmly and provided helpful service.
- Answered phone calls to assist customers with questions and orders.
- Assisted in training new employees on register operations.
- Reconciled discrepancies between sales receipts and cash payments received during shift.
- Handled customer complaints quickly and professionally.
- Maintained a professional attitude towards customers and coworkers alike.
- Scanned items and checked pricing on cash register for accuracy.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Ensured that all promotional offers were applied correctly at checkout.
- Offered assistance to other associates as needed during busy times or when short staffed.
- Balanced daily cash drawer totals with receipts at the end of shift.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Achieved cost-savings by developing functional solutions to problems.
- Identified needs of customers promptly and efficiently.
Telesom CompanyHargeisa. , Somalia
Call Center Representative
01.2015 - 08.2019
Job overview
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Mentored junior team members and managed employee relationships.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Developed effective working relationships with team members across multiple departments.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Maintained strong call control and quickly worked through scripts to address problems.
- Identified opportunities to improve policies and procedures related to customer service operations.
- Supported sales team members to drive growth and development.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Planned and completed group projects, working smoothly with others.
Education
Admas University CollegeSomalia.
Bachelor of Arts from Accounting
09-2013
University Overview
SOS SheikhSomalia
High School Diploma
06-2010
University Overview
Skills
- Cash Handling
- Drawer Balancing
- Customer Assistance
- Customer Service
- POS Systems
- Payment Processing
- Cash Register Operation
- Report Preparation
- Customer Service Excellence
- Money Handling
- Daily Reporting
- Currency Counting
- Time Management Skills
- Credit and Cash Transactions
- Cash Drawer Balancing
- Time management skills
Certification
Certificate of Appreciation
Languages
English
Professional
Arabic
Limited
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The ones who are crazy enough to think they can change the world, are the ones that do.
Timeline
Cashier
Dahabshiil
06.2023 - 12.2023
Content Creator
Telesom Company
09.2021 - 01.2023
Counter Cashier
Telesom Company
09.2019 - 08.2021
Call Center Representative
Telesom Company
01.2015 - 08.2019
Admas University College
Bachelor of Arts from Accounting
SOS Sheikh
High School Diploma
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