Ayana Ali

• Prepare schedules and assign tasks to baristas to maintain organized shift and smooth operations.
• Provide in-depth training to baristas on food and beverage knowledge, food and beverage preparation, and roles to promote strong team performance.
• Maintain effective supply levels by monitoring and reordering food stock and dry goods.
• Control labor hours and inventory costs by managing financial aspects of the business including budgeting, forecasting, monitoring cost analysis, and profit maximization strategies.
• Grow cafe sales by effectively verifying prepared food and beverages met standards for quality and quantity before serving to customers and consistently maintaining high standards of cleanliness and presentation throughout the cafe.
• Ensure compliance with company policies, safety regulations, and industry standards through daily pre-shifts and regular staff training sessions.

• Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.

• Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.

• Prepared schedules and assigned tasks to staff to maintain organized shift and smooth operations.

• Maintained effective supply levels by monitoring and reordering food stock and dry goods.

• Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.

• Recruited, interviewed, hired, coached, and trained employees.
• Assisted with scheduling staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Prepared, refilled, and audited cash registers.
• Debited, credited, totaled accounts on computer spreadsheets and databases, balanced safe, prepared bank deposits.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Completed daily price changes, changed shelf modules as needed, and removed recalls and discontinued items.
• Managed inventory by stocking and organizing items on the appropriate shelf, adjusting on-hands, and placing orders for out of stock items if the items are not automatically ordered by the system.

• Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
• Followed food safety and sanitation guidelines to prevent food-borne illnesses and promote customer health and safety.
• Assisted in interviewing, hiring, and training new employees on proper pizza-making techniques, contributing to overall staff proficiency.
• Directed all daily operations of the restaurant in the absence of both the General and Assistant Managers.
• Maintained inventory count, tracked usage, and documented variances.