Ayana Armand
Los Angeles,CA
Summary
As a Customer Service Representative I am seeking to obtain a challenging position where advancement opportunities are attainable for a dedicated, hardworking employee. Offering a professional work ethic and a dedication to the highest standard of work. As a new on-boarding employee I am eager to showcase my customer service skills and expertise working in a remote environment.
Overview
10
10
years of professional experience
Work History
Receptionist /Office Support Assistant
Edelman Mental Health/ DMH
01.2023 - 01.2024
- Scanning files/uploading documents into chart for Physician's record
- Greeting clients with a positive attitude, patients and assurance
- Checked in clients and completed all necessary paperwork to ensure appointment accuracy
- Answered and handled all phone calls in a friendly manner
- Transferred calls daily
- Administered conference calls for physician with accurate safety protocols
- Maintained front office lobby area/Sanitization
- Scheduled appointments for clients with physician with precision and accuracy
- Utilizing Microsoft Word, Office Suite, and clinic's provided system
- Ran medi-cal checks in accordance with HIPPA law.
Office Support Assistant
Department of Probation
03.2020 - 08.2022
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Executed record filing system to improve document organization and management.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Filed paperwork in accordance with state law.
Warehouse Associate
Select Staffing/Temporary
09.2018 - 10.2018
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Order Picker/Merchandiser
Fashion Nova
02.2017 - 05.2017
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Excellent communication skills, both verbal and written.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
Warehouse Associate: Order Selector/Picker & Stock Clerk
Fashion Nova
04.2016 - 11.2016
- Verified customer and order information for correctness, checking it against previously obtained information as necessary
- Reviewed orders for completeness according to reporting procedures and forwarded incomplete orders for further processing
- Prepared invoices, shipping documents, and contracts
- Conferred with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace shipments
- Inspected outgoing work for compliance with customers' specifications
- Packed and unpacked items to be stocked on shelves in stockrooms or warehouses
- Stored items in an orderly and accessible manner in warehouses, supply rooms, or other areas
- Examined and inspected stock items for wear or defects, reporting any damage to supervisors
- Received and counted stock items and recorded data manually or using computer
- Marked stock items using identification tags, stamps, or other labeling equipment.
Sales Associate/Merchandiser
Rainbow Co.
04.2015 - 11.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Customer Service Representative
Marriott International, Inc.
05.2014 - 07.2014
- Checked to ensure that appropriate changes were made clients accounts.
- Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Referred unresolved customer grievances to designated departments for further investigation
- Determined charges for services requested, collect deposits or payments, or arrange for billing
- Solicited sales of new or additional services or products
- Recommended Vacation packages to clients and exclusive member pricing.
- Answering up to 100 calls per day in a bright and engaging manner.
Education
Skills
- Great with the Public
- Ability to Work Independently
- Multi-Tasking Skills
- Detail Oriented
- Professional Work Ethic
- Organizational Skills
- Customer Service Training
- Adaptability and willingness to learn
- Ability to work Remotely
Timeline
Receptionist /Office Support Assistant
Edelman Mental Health/ DMH
01.2023 - 01.2024
Office Support Assistant
Department of Probation
03.2020 - 08.2022
Warehouse Associate
Select Staffing/Temporary
09.2018 - 10.2018
Order Picker/Merchandiser
Fashion Nova
02.2017 - 05.2017
Warehouse Associate: Order Selector/Picker & Stock Clerk
Fashion Nova
04.2016 - 11.2016
Sales Associate/Merchandiser
Rainbow Co.
04.2015 - 11.2015
Customer Service Representative
Marriott International, Inc.
05.2014 - 07.2014
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