Ayana Brown
Killeen,TX
Summary
Seeking a full-time position that presents professional challenges and allows me to utilize strong interpersonal skills, excellent time management abilities, and problem-solving expertise.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Host
Chili's Restaurant
Brenham, Texas
10.2023 - 12.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Missionary Counselor
Brenham Next
Brenham, Texas
05.2024 - 07.2024
- Built lasting relationships with community members through genuine empathy, compassion, active listening skills.
- Established trust within the community through regular engagement and consistent support.
- Inspired personal growth among youth group participants through mentorship programs that focused on character development.
Packer
Amazon Fulfillment Center
Pflugerville, Texas
07.2023 - 08.2023
- Use packaging machinery and tools efficiently.
- Maintained a clean and organized work environment, promoting safety and productivity.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Ensured timely completion of orders through effective time management and multitasking skills.
- Demonstrated flexibility in adapting to various packing procedures for different types of products, meeting specific client requirements.
To-Go Specialist
Texas Roadhouse
Killeen, Texas
03.2023 - 08.2023
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
Host
Olive Garden
Killeen, Texas
10.2021 - 02.2022
- Coordinated waitstaff to balance workload between restaurant sections
- Monitored dining area to track seating availability, service and occupancy
- Met goals for fast table turnaround and low customer wait times by controlling guest flow.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Served as point-of-contact for resolving guest complaints or special requests.
Education
Associate of Arts -
Blinn College
Brenham, TX05-2024
Skills
- Educational leadership
- First Aid Training
- Attention to Detail
- Organizational Skills
- Adaptability and Flexibility
- Teamwork and Collaboration
- Professional Demeanor
- Customer service
- Quality control
- Problem solving
- Youth care
- Excellent people and communication skills
- Phone etiquette
- Multitasking proficiency
Certification
- Certified Heartsaver CPR AED, ChI St. Jospeh Regional Health TX 05286 - 05/28/2024-05/28/2026
Timeline
Missionary Counselor
Brenham Next
05.2024 - 07.2024
Host
Chili's Restaurant
10.2023 - 12.2024
Packer
Amazon Fulfillment Center
07.2023 - 08.2023
To-Go Specialist
Texas Roadhouse
03.2023 - 08.2023
Host
Olive Garden
10.2021 - 02.2022
Associate of Arts -
Blinn College