Ayana Brumfield
Richmond,CA
Summary
- Enthusiastic and reliable candidate, takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
Server
Almond & Oak
03.2023 - Current
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
Server
Jo's Modern Thai
03.2023 - 09.2023
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Bar Lead
First Edition Bar
10.2021 - 11.2022
- Led a team of 10 bartenders and barbacks.
- Trained new hires.
- Balanced all tills at beginning and end of shifts.
- Mastered opening, mid and closing shifts Updated inventory weekly.
- Supported new menu rollouts.
- Addressed customer complaints and inquiries to verify satisfaction.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Server
Spin Social Club
01.2018 - 03.2020
- Served large Upscale buyouts (400 - 800 people).
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Maintained composure in fast paced, demanding environment.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Server
Grand Lake Kitchen
08.2018 - 01.2019
- Mastered opening and closing shifts.
- Served 10 person+ sections daily.
- Created a upbeat and energized flow in the workspace.
- Mastered a versed international menu.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Education
Associate of Science - Sociology
Holy Names University
Oakland, CA05.2012
High School Diploma -
East Bay Arts High School
Hayward, CA06.2010
Skills
- Charismatic
- Team Leadership
- Employee Training
- Sales Expertise
- Developing Rapport with Guests
- Exceptional Upseller
- High-Volume Dining
- Menu Knowledge
Timeline
Server
Almond & Oak
03.2023 - Current
Server
Jo's Modern Thai
03.2023 - 09.2023
Bar Lead
First Edition Bar
10.2021 - 11.2022
Server
Grand Lake Kitchen
08.2018 - 01.2019
Server
Spin Social Club
01.2018 - 03.2020
Associate of Science - Sociology
Holy Names University
High School Diploma -
East Bay Arts High School