AYANA BUTLER
Memphis,TN
Summary
Dynamic and adaptable professional with experience in both sales and food service sectors. Proven ability to anticipate customer needs, effectively address complaints, and resolve issues promptly, ensuring a high level of customer satisfaction. Thrives in fast-paced, high-volume environments while maintaining a positive attitude and focus under pressure. Possesses excellent computer skills and strong transferable abilities that enable seamless adjustment to diverse situations and company cultures. Committed to delivering exceptional service and fostering productive relationships. any further adjustments!
Overview
8
8
years of professional experience
Work History
Server
Firebirds Wood Fired Grill
2023.12 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Driver
Uber
2019.06 - 2020.08
- Pick up and drop off passengers to designated locations
- Achieved delivery targets with efficient routes and organized schedule management
- Gave customers excellent first impressions with consistently clean and maintained vehicle
- Developed and managed long-term customer relationships through effective issue resolution and dynamic engagement
- Satisfied passengers with exceptional service and efficient routes
- Protected passengers with continuous monitoring of road conditions and traffic
- Inspected and maintained vehicles, including verifying adequate fuel supply and oil level, and monitoring functionality.
Sales Associate
Nordstrom
2017.12 - 2019.05
- Styled customers according to preference in order to increase sales
- Maintained weekly sales goals and built steady return customer base
- Restocked merchandise in order to improve sales
- Located items for customers by checking sister stores and online options
- Processed credit card payments and accurately handled cash
- Explained promotions and special offers to customers
- Resolved customer concerns using strong communication and conflict management skills
- Helped customers navigate store, complete sales and process returns
- Worked independently but within a team environment
- Demonstrated selling experience in a fast paced, service oriented retail setting
- Met or exceeded individual sales goals and key performance indicators (KPIs)
- Handled stressful situations professionally and multi-task with ease.
Sales Associate
Steve Madden
2017.07 - 2017.10
- Created world-class customer experiences through energetic customer service and engagement
- Maintained weekly sales goals and built steady return customer base
- Styled customers with new shoes according to a specific wardrobe
- Supported customer needs in fit and function, assisting with sizing requirements and fit options
- Reviewed inventory to locate customer sizes in requested styles and retrieved sizing options to achieve perfect fit
- Greeted customers upon entrance to store or throughout sales floor and provided proactive service
- Organized and restocked department aisles to maintain product accessibility and positive appearance
- Verified prices and sales promotions to answer customer questions and drive sales.
Sales Associate
Forever 21
2017.07 - 2017.08
- Greeted customers and assisted them in finding their way around the store
- Styled numerous of customers according to their upcoming events
- Kept sections clean during my sift and assisted other co-workers during their shift
- Explained promotions and special offers to customers
- Resolved customer concerns using strong communication and conflict management skills
- Assisted with receiving, pricing and merchandising
- Rotated stock through clearance mark downs and special sales promotions
- Demonstrated selling experience in a fast paced, service oriented retail setting
- Handled stressful situations professionally and multi-task with ease
- Quickly and efficiently processed payments and made accurate change
- Used feedback from customers and personal observations to better capitalize on sales opportunities
- Met or exceeded individual sales goals and key performance indicators (KPIs).
Sales Associate
Pandora Jewelry
2017.02 - 2017.07
- Greeted and engaged with customers to create a smooth and comfortable shopping experience
- Maintained weekly sales goals and persuaded customers to sign up for a Pandora credit card
- Resolved customer concerns using strong communication and conflict management skills
- Located items for customers by checking sister stores and online options
- Helped customers navigate store, complete sales and process returns
- Created great customer experiences through personalized sales support
- Adapted to changing priorities and unexpected situations
- Managed multiple tasks simultaneously while meeting deadlines.
Education
Family and Consumer Science/Fashion Merchandising
Tennessee State University
Nashville, TN05.2018
Skills
- Positive and professional work ethics
- Product guidance
- Cash Handling
- Strong communication
- Complex problem solver
- Fast learner
- Strong computer skills
- Exceptional customer service
Timeline
Server
Firebirds Wood Fired Grill
2023.12 - Current
Driver
Uber
2019.06 - 2020.08
Sales Associate
Nordstrom
2017.12 - 2019.05
Sales Associate
Steve Madden
2017.07 - 2017.10
Sales Associate
Forever 21
2017.07 - 2017.08
Sales Associate
Pandora Jewelry
2017.02 - 2017.07
Family and Consumer Science/Fashion Merchandising
Tennessee State University
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