Summary
Overview
Work History
Education
Skills
Certification
Languages
Websites
References
Timeline
AssistantManager
Ayana Clark

Ayana Clark

Administrative Assistant
Richmond,VA

Summary

Friendly and enthusiastic Administrative Assistant with over 10 years of customer service and healthcare support experience. Proficient in patient scheduling, building strong client relationships and boosting office productivity. Known for being a quick learner, maintaining a professional attitude, and always seeking ways to improve. A positive, team-oriented individual who’s dedicated to personal growth and contributing to team success.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Service Manager

Chipotle
Henrico, VA
01.2020
  • Maximized safety and contentment for guests and team members during shifts.
  • Inspire team members to achieve their highest potential.
  • Fostered collaboration to maintain cohesive teamwork.
  • Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
  • Oversaw food preparation, production, and presentation according to quality standards.

Administrative Assistant

Crimson Heating and Cooling
Richmond, VA
11.2024 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Established administrative work procedures to track staff's daily tasks.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Freelance Administrative Assistant

Bella's House Design LLC
Gumspring, Va
10.2024 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Assisted coworkers and staff members with special tasks on daily basis.

Server

The Country Club of Virginia
Tuckahoe, VA
01.2023 - Current
  • Ensured high-quality dining experience through meticulous meal and wine presentation.
  • Worked at banquet events, including weddings, hospital galas, and silent auctions.
  • Maintain Club standards to ensure high levels of customer satisfaction.
  • Described drink flavors and taste profiles to customers to help with ordering decisions.
  • Demonstrated expertise in all menu details for food and drink items.

Certified Detoxification Specialist /Executive Assistant

Optimum Health Telehealth
Henrico, VA
01.2012 - Current
  • Educate clients on lifestyle regimens, health maintenance, and average growth.
  • Compile and record client health data, encompassing history, progress notes, and examination results.
  • Supervised the planning and organization of staff timetables.
  • Monitored, recorded, and reported symptoms in clients' conditions.
  • Assess and implement strategies with team members to improve client care effectiveness.
  • Maintain client satisfaction and boost confidence regarding health progress.
  • Conducted regular meetings with staff to review progress and address any concerns.
  • Screened phone calls for executives to instantly identify priority clients and filter out spam calls.

Head Cashier

The Home Depot
Henrico, VA
01.2022 - 03.2023
  • Answer customers' questions and provide information on procedures or policies
  • Ensured compliance with federal, state, local laws related to cash management practices.
  • Collaborated with company departments to guarantee cohesive branding and strategic product placement.
  • Trained new hires in the use of POS systems, store policies and procedures, safety protocols, and customer service expectations.
  • Reviewed reports regularly for trends in customer satisfaction levels based on survey results.
  • Monitored shift-level performance, providing coaching and guidance to staff on proper cash handling procedures.

Education

High School Diploma -

Time 4 Learning Homeschool Program
Richmond, VA
05-2018

Skills

  • Resource allocation
  • Schedule preparation
  • Decision-making
  • Customer relationship management (CRM)
  • Staff training and development
  • Complaint resolution
  • Multi-task management
  • Typing 50 words per minute
  • Microsoft Office Suite
  • POS

Certification

  • Certification of Detoxification - June, 2012

Languages

Spanish
Limited

Websites

References

References available upon request.

Timeline

Administrative Assistant

Crimson Heating and Cooling
11.2024 - Current

Freelance Administrative Assistant

Bella's House Design LLC
10.2024 - Current

Server

The Country Club of Virginia
01.2023 - Current

Head Cashier

The Home Depot
01.2022 - 03.2023

Service Manager

Chipotle
01.2020

Certified Detoxification Specialist /Executive Assistant

Optimum Health Telehealth
01.2012 - Current

High School Diploma -

Time 4 Learning Homeschool Program

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Ayana ClarkAdministrative Assistant