Ayana Clark
Atlanta,GA
Summary
Dedicated customer service professional with 10 years of experience in diverse roles, adept at building and maintaining strong relationships with clients. Recognized for a quick learning ability and a commitment to continuous improvement. Demonstrates a welcoming and professional demeanor, enhancing customer satisfaction and loyalty. Career aspirations include further developing leadership skills to drive team success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Server
The Country Club of Virginia
Tuckahoe, VA
01.2023 - Current
- Ensured high-quality dining experience through meticulous meal and wine presentation.
- Worked at banquet events, including weddings, hospital galas, and silent auctions.
- Maintain Club standards to ensure high levels of customer satisfaction.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Demonstrated expertise in all menu details for food and drink items.
Certified Detoxification Specialist /Executive Assistant
Optimum Health Telehealth
Henrico, VA
01.2012 - Current
- Educate clients on lifestyle regimens, health maintenance, and average growth.
- Compile and record client health data, encompassing history, progress notes, and examination results.
- Supervised the planning and organization of staff timetables.
- Monitored, recorded, and reported symptoms in clients' conditions.
- Assess and implement strategies with team members to improve client care effectiveness.
- Maintain client satisfaction and boost confidence regarding health progress.
- Conducted regular meetings with staff to review progress and address any concerns.
- Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
Head Cashier
The Home Depot
Henrico, VA
01.2022 - 03.2023
- Answer customers' questions and provide information on procedures or policies
- Ensured compliance with federal, state, local laws related to cash management practices.
- Collaborated with company departments to guarantee cohesive branding and strategic product placement.
- Trained new hires in the use of POS systems, store policies and procedures, safety protocols, and customer service expectations.
- Reviewed reports regularly for trends in customer satisfaction levels based on survey results.
- Monitored shift-level performance, providing coaching and guidance to staff on proper cash handling procedures.
Service Manager
Chipotle
Henrico, VA
01.2020
- Maximized safety and contentment for guests and team members during shifts.
- Inspire team members to achieve their highest potential.
- Fostered collaboration to maintain cohesive teamwork.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw food preparation, production, and presentation according to quality standards.
Education
High School Diploma -
Time 4 Learning Homeschool Program
Richmond, VA05-2018
Skills
- Resource allocation
- Schedule preparation
- Decision-making
- Customer relationship management (CRM)
- Staff training and development
- Complaint resolution
- Multi-task management
- Typing 50 words per minute
- Microsoft Office Suite
- POS
Certification
- Certification of Detoxification - June, 2012
Languages
Spanish
Limited
References
References available upon request.
Timeline
Server
The Country Club of Virginia
01.2023 - Current
Head Cashier
The Home Depot
01.2022 - 03.2023
Service Manager
Chipotle
01.2020
Certified Detoxification Specialist /Executive Assistant
Optimum Health Telehealth
01.2012 - Current
High School Diploma -
Time 4 Learning Homeschool Program
Similar Profiles
Jiana BorosJiana Boros
Manager in Training at The Country Club Of VirginiaManager in Training at The Country Club Of Virginia
Sam RobersonSam Roberson
Golf Pro Shop Assistant at The Country Club Of VirginiaGolf Pro Shop Assistant at The Country Club Of Virginia
Krista PowellKrista Powell
Mind-Body Coordinator at The Country Club of VirginiaMind-Body Coordinator at The Country Club of Virginia