Ayana Coleman
Mattapan,MA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
11
11
years of professional experience
Work History
Private Nanny
Self-employeed
Boston, MA
06.2016 - Current
- Provided individualized care and support to children, fostering a safe and nurturing environment.
- Developed and implemented age-appropriate educational activities to enhance learning and development.
- Maintained open communication with parents regarding children's progress and daily activities.
- Prepared nutritious meals tailored to dietary restrictions and preferences of children in care.
- Established routines that promoted positive behavior management and social skills development.
Teacher's Assistant
ABCD
Boston, MA
11.2022 - 08.2023
- Assisted lead teacher in developing and implementing lesson plans to enhance student learning.
- Supported classroom management by maintaining a positive and engaging learning environment.
- Coordinated individual and small group tutoring sessions to reinforce academic concepts.
- Monitored student progress, providing feedback to teachers on performance and engagement levels.
- Engaged children in educational games that promote creativity and critical thinking skills.
Cashier
Flying Tiger
Boston, MA
06.2019 - 01.2020
- Processed transactions efficiently, ensuring accurate cash handling and customer service.
- Maintained organized checkout area to enhance operational flow and customer experience.
- Trained new staff on register operations and store policies to ensure compliance and efficiency.
- Assisted in inventory management, tracking stock levels and restocking shelves as needed.
Cashier
American Provisions
Dorchester, MA
01.2019 - 06.2019
- Collaborated with team members to streamline checkout processes, reducing wait times for customers.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Addressed customer needs and made product recommendations to increase sales.
Host
Showcase Cinema De Lux
Chestnut Hill, MA
09.2017 - 04.2018
- Greeted and assisted guests, ensuring a welcoming environment throughout the cinema.
- Managed seating arrangements, optimizing guest flow during peak hours.
- Provided accurate information about showtimes and promotions to enhance guest experience.
- Coordinated with staff to ensure timely service delivery and operational efficiency.
- Trained new hosts on customer service protocols and operational procedures.
Camp Counselor
Mildred Middle School
Boston, MA
07.2017 - 08.2017
- Facilitated daily camp activities promoting teamwork and social skills among participants.
- Coordinated schedules for diverse age groups ensuring smooth transitions between events.
- Supervised safety protocols maintaining a secure environment for all attendees.
- Led groups of children safely through variety of camp activities.
Camp Counselor
Holland Elementary School
Boston, MA
07.2015 - 08.2015
- Supervised daily activities to ensure safety and engagement for all campers.
- Developed and implemented creative educational programs to enhance camper learning experiences.
- Facilitated team-building exercises, promoting cooperation and social skills among participants.
- Monitored camper behavior, providing guidance and conflict resolution as needed.
Education
Early Education Certificate - Teaching
Urban College of Boston
Boston, MA05-2021
Skills
- Relationship building
- Infant care experience
- Schedule management
- Toddler care experience
Timeline
Teacher's Assistant
ABCD
11.2022 - 08.2023
Cashier
Flying Tiger
06.2019 - 01.2020
Cashier
American Provisions
01.2019 - 06.2019
Host
Showcase Cinema De Lux
09.2017 - 04.2018
Camp Counselor
Mildred Middle School
07.2017 - 08.2017
Private Nanny
Self-employeed
06.2016 - Current
Camp Counselor
Holland Elementary School
07.2015 - 08.2015
Early Education Certificate - Teaching
Urban College of Boston