Ayana Fiveash
Macon,GA
Summary
Motivational Training Specialist excited to develop successful training plans that meet dynamic company and employee needs. Accustomed to collaborating with managers to hone in on unique requirements. Prepared to bring leadership, organization and flexibilities abilities developed over 10 year career to a growth-oriented role.
Overview
4
4
years of professional experience
Work History
Regional Front Admin/Trainer Resource Person
Peachtree Urgent Care
09.2022 - Current
- Conducted comprehensive training sessions, covering essential topics and ensuring thorough understanding of concepts.
- Developed tailored curricula to address specific needs and goals of diverse clientele, resulting in improved performance outcomes.
- Trained and mentored 20 new personnel hired to fulfill various roles.
- Provided coaching and mentoring to employees.
- Analyzed and evaluated training effectiveness and program outcomes.
- Developed job-specific competencies and performance standards.
- Developed and implemented successful onboarding program.
Register Behavior Technician
Life Changing Missions LLC
07.2022 - 09.2022
- Assessed client progress regularly, adjusting intervention strategies as needed to ensure continued growth and development.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Participated in patient education, helping to reinforce concepts and treatment plans.
- Worked as part of collaborative team to address changing needs of children and families.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
Accounting/Customer Service Representative
Dillards Department
07.2021 - 03.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Consulted with outside parties to resolve discrepancies and create expert solutions
- Handling money and disturbing change to all cashiers
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management
- Opening store, speaking with store audit, and keying in deposits and filing paperwork.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Some College (No Degree) - Biology
Augusta University
Augusta, GAHigh School Diploma -
Jones County High School
Gray, GA05-2012
Skills
- Verbal and Written Communication
- Strong Analytical and Problem Solving Skills
- Proficiency in Microsoft Office
- Multi-Line Phone Systems
- Accounting
- Data Collection
- Leadership
- Management
- Experience with Children
- Microsoft Powerpoint
Willing to relocate
- Atlanta, GA
- Augusta, GA
- Macon, GA
Timeline
Regional Front Admin/Trainer Resource Person
Peachtree Urgent Care
09.2022 - Current
Register Behavior Technician
Life Changing Missions LLC
07.2022 - 09.2022
Accounting/Customer Service Representative
Dillards Department
07.2021 - 03.2022
Some College (No Degree) - Biology
Augusta University
High School Diploma -
Jones County High School
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