Ayana Fobbs
Jamaica,USA
Summary
Developed diverse skill sets in established, fast-paced environments and start-ups, focusing on strategic planning and operational efficiency. Demonstrated capability to lead cross-functional teams and manage complex projects. Seeking to leverage strengths in problem-solving and team leadership.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Managing Member of Start-Up
Bella-Flauntay New York Tresses
10.2020 - Current
- Leads product development efforts from conceptualization to launch by coordinating cross-functional teams in design, engineering, manufacturing efforts.
- Foster a culture of continuous improvement by encouraging innovation, experimentation, and learning from both successes and failures.
- Manage financial operations efficiently, overseeing budgeting, forecasting, and financial analysis processes.
Field Trainer
Financial Education Services
04.2020 - 08.2022
- Streamlined onboarding process for new financial service agents, reducing time to full productivity
- Monitored trainee progress using data-driven evaluation tools, ensuring measurable improvements in knowledge and skill acquisition.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions
- Ensured compliance with company policies and guidelines
Prestige Beauty Dept Manager/On-boarding Trainer
Walgreens Boots Alliance Co
09.2009 - 10.2019
- Cultivated strong relationships with customers to build loyalty and repeat business
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations
- Coordinated special events such as makeovers and product launch parties that attracted new customers to the department
- Developed strong partnerships with vendors and brand representatives to secure exclusive promotions
- Resolved customer complaints promptly and professionally, maintaining a high level of satisfaction across all interactions
- Leveraged company KPIs, beauty sales data, and analytics to make informed decisions and drive business improvements
- Trained new assistant managers and employees on store operations, product knowledge, and customer service techniques to maintain a high level of professionalism
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
- Conducted regular performance evaluations of team members, offering constructive feedback and support for professional growth
- Daily oversight of warehouse logistics and direct store delivery (DSD) receipts to ensure accurate on-hands and timely vendor payment remissions
Pharmacy Dermo-Advisor
Walgreens Boots Alliance Co
02.2008 - 08.2009
- Maintained up-to-date product knowledge to ensure accurate advice was provided to clients at all times
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty
- Trained part-time advisors, fostering a supportive team environment focused on growth and learning
- Enhanced dermatological skincare program's productivity with introduction of streamlined processes for client assessments and follow-ups
- Leveraged complimentary services such as video skin analysis and hydration readings to attract new clients
- Maintained inventory levels and accurate on-hands via weekly scan counts
Education
GED -
City University of New York
New York, NYSkills
- Proficient Client Service
- Employee Development
- Effective Communication
- Operations management
- Inventory Optimization
Certification
New York International School of Beauty
- Cosmetology Certification Course
Harvard Mentor Management Certification Courses
- Time Management
- Customer Service
Awards
- Most Assistant Managers Promoted
- Best Customer Service
- Best Annual Sales by Department
- Best Annual Vendor Sales
Timeline
Managing Member of Start-Up
Bella-Flauntay New York Tresses
10.2020 - Current
Field Trainer
Financial Education Services
04.2020 - 08.2022
Prestige Beauty Dept Manager/On-boarding Trainer
Walgreens Boots Alliance Co
09.2009 - 10.2019
Pharmacy Dermo-Advisor
Walgreens Boots Alliance Co
02.2008 - 08.2009
GED -
City University of New York
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