Ayana Freeman
Weldon,NC
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Teleperformance USA. Skilled in payment processing and time management, I excel in fast-paced environments, significantly improving service delivery. Leveraging customer feedback, I adeptly address concerns, boosting loyalty and sales. My commitment to excellence is evident in every interaction, setting new standards in customer support. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
4
4
years of professional experience
Work History
Cashier
Hardee's
Roanoke Rapids, NC
08.2021 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Performed other duties as assigned by management.
- Collected payments and provided accurate change.
Customer Service Representative
Teleperformance USA
Salt Lake City, UT
07.2023 - 09.2024
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Apparel Associate
Walmart
Roanoke Rapids, NC
10.2023 - 03.2024
- Assisted customers with selecting apparel items that suited their needs and preferences.
- Performed daily inventory checks to ensure accurate product counts.
- Sorted, folded, and organized merchandise on the sales floor for optimal customer access.
- Maintained a clean and organized work area at all times.
- Processed returns and exchanges in accordance with company policy.
- Stocked shelves with newly arrived merchandise according to store guidelines.
Cashier
Hardees
Scotland Neck, NC
11.2020 - 05.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Education
High School Diploma -
WELDON STEAM HIGH SCHOOL CAREER ACADEMIES
Weldon, NC05-2023
Skills
- Time management skills
- Customer service excellence
- Ordering and stocking
- Payment Processing
- Data Entry
- Customer Support
Timeline
Apparel Associate
Walmart
10.2023 - 03.2024
Customer Service Representative
Teleperformance USA
07.2023 - 09.2024
Cashier
Hardee's
08.2021 - Current
Cashier
Hardees
11.2020 - 05.2021
High School Diploma -
WELDON STEAM HIGH SCHOOL CAREER ACADEMIES
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