Ayana Gibbs
Raleigh,NC
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
Work History
42A Human Resources Specialist
United States Army National Guard
01.2022 - Current
- Improved employee retention by implementing effective performance management strategies, fostering a positive work environment.
- Enhanced employee satisfaction by efficiently addressing and resolving HR-related inquiries and concerns.
- Handled sensitive employee relations matters discreetly and professionally, maintaining trust while resolving conflicts effectively.
- Maintained accurate personnel records, ensuring compliance with all relevant regulations and company policies.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
Enterprise Account Developer - SLED
Juniper Networks
06.2022 - 11.2024
- Collaborated with cross-functional teams to drive successful account development strategies.
- Analyzed and understood customer needs and trends to help financial growth.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Fostered effective communication between internal departments, ensuring seamless collaboration on all aspects of account management.
- Met company performance standards, policies and procedures, generating leads and maintaining high-profile accounts with professionalism.
- Increased client base by identifying potential enterprise customers and conducting targeted outreach.
- Developed strong relationships with key decision-makers to ensure long-term business partnerships.
- Conducted thorough market research to identify untapped opportunities, leading to increased revenue growth.
Account Manager - SMB HHS
Relias Learning
01.2019 - 01.2022
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Spearheaded coordination of cross-functional teams for delivering customized solutions that met client needs.
- Leveraged CRM tools to maintain accurate records of client interactions and transactions.
Education
High School Diploma -
South View High School
Hope Mills, NC05-2009
Skills
- Strategic Planning
- Adaptability
- Problem-Solving
- Relationship Management
- Communication Skills
- Strategic prospecting
- CRM management
- Lead qualification
- Goals and performance
- Employee relations
- Customer service
- Teamwork and collaboration
Timeline
Enterprise Account Developer - SLED
Juniper Networks
06.2022 - 11.2024
42A Human Resources Specialist
United States Army National Guard
01.2022 - Current
Account Manager - SMB HHS
Relias Learning
01.2019 - 01.2022
High School Diploma -
South View High School