Ayana Grovey
Houston
Summary
Dedicated customer service professional with 5 years of experience in building rapport and delivering exceptional support across diverse industries. Proven expertise in call center services, compliance, and effective communication, demonstrated in roles at GetixHealth and Sagility Health. Seeking a Customer Service Agent position to leverage skills in customer success, problem-solving, and relationship building.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Sagility
09.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Streamlined pharmacy operations for increased efficiency in medication dispensing.
- Resolved claim issues promptly.
Customer Service Representative
GetixHealth
02.2024 - 07.2024
- Managed patient hospital accounts and facilitated communication through inbound and outbound calls to resolve account issues
- Constructed and maintained insurance profiles to ensure accurate billing and patient account management
- Medical Collections
- Payments Via EMR
- Epic
Customer Service Representative
Sagility Health
01.2023 - 02.2024
- Responded promptly and accurately to customer inquiries through inbound calls, ensuring a professional and friendly rapport
- Scheduled appointments efficiently to enhance customer service experience
- Reviews and Adjudicates complex / specialty paper/electronic claims
Customer Service Representative
Harris County Toll Road Authority
04.2022 - 12.2022
- Responded promptly and accurately to customer inquiries, enhancing satisfaction through effective account management and resolution of standard violations
- Maintained PCI compliance in processing payments, ensuring secure handling of credit card and banking information while reconciling payments and toll tags
- Compiled and prepared detailed end-of-day reports, while staying informed on product updates to provide up-to-date information to customers
Customer Service Representative
GetixHealth
08.2021 - 03.2022
- Managed patient hospital accounts and facilitated communication through inbound and outbound calls to resolve account issues
- Constructed and maintained insurance profiles to ensure accurate billing and patient account management
- Medical Collections
- Payments Via EMRTTEC
Customer Service Representative
03.2021 - 07.2021
- Assisted customers in determining eligibility for financial assistance from Ford for vehicle repairs, ensuring efficient and accurate communication
- Performed cashier duties, managing transactions and maintaining customer satisfaction through prompt service
Customer Service
Minute Maid Park
02.2017 - 05.2019
- Processed customer transactions efficiently and maintained accurate cash handling procedures, contributing to a seamless shopping experience
- Managed inventory and restocked merchandise, ensuring product availability and enhancing overall store presentation
Cashier
Aramark
03.2019 - 04.2019
- Managed cash transactions efficiently and ensured accurate handling of register operations
- Prepared food items to meet customer satisfaction and maintain service quality standards
Education
High school diploma - Agriculture
Lamar High School
Houston, Texas06.2019
Skills
- Compliance
- Customer Success
- Customer Support Services
- Call Center Services
- Epic EMR
- Closing (Sales)
- Innovation
- Medical Billing
- Overcoming Objections
- Professionalism
- Persuasive Communication
- Communication
- Product Demonstration
- Vital Signs
- Loss Prevention
- Social Perceptiveness
- Self-Motivation
- Telephone Skills
- Enthusiasm
- Diplomacy
- Effective Coach
- Relationship Building
- Cash Register
- Medical Office Procedures
- Customer Service
- Cash Handling
- Payment Card Industry (PCI)
- Data Security Standards
- Sales Training
- Medical Terminology
- Administrative Functions
- Organizational Skills
- Inbound Calls
- Outbound Calls
- Product Knowledge
- Merchandising
- Problem Solving
- Time Management
- CPT Coding
- Microsoft Excel
- Mentorship
- Typing
- Operations
- Cardiopulmonary Resuscitation (CPR)
- Microsoft Outlook
- CRM Software Proficiency
- Darwin
Certification
- First Aid Certification
- Cardiopulmonary Resuscitation (CPR) Certification
Timeline
Customer Service Representative
Sagility
09.2024 - Current
Customer Service Representative
GetixHealth
02.2024 - 07.2024
Customer Service Representative
Sagility Health
01.2023 - 02.2024
Customer Service Representative
Harris County Toll Road Authority
04.2022 - 12.2022
Customer Service Representative
GetixHealth
08.2021 - 03.2022
Customer Service Representative
03.2021 - 07.2021
Cashier
Aramark
03.2019 - 04.2019
Customer Service
Minute Maid Park
02.2017 - 05.2019
High school diploma - Agriculture
Lamar High School
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