Ayana Hilliard
Memphis,TN
Summary
Seeking a company where I can use my experience and education to help the company meet and surpass its goals.
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring years of relevant work experience to your team.
Overview
13
13
years of professional experience
Work History
Medical Office Assistant/Scheduler
Methodist Le Bonheur Children's Hospital
Memphis, TN
12.2016 - Current
- Greet patients to ensure courteous service to maintain flow of front office
- Communicate with clinical staff for proper patient care, in order for patients to be seen in timely manner
- Performed other job functions such as: scheduling in multiple clinics, for coverage in various clinics
- Aid with training over 15 new associates to familiarize and ensure knowledge of hospital's system
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Copied insurance cards to collect patient information for billing and insurance filing
Bank Teller
SunTrust Bank
Memphis, TN
04.2014 - 12.2016
- Greeted each customer with exceptional customer service
- Worked well in fast-paced big bank environment
- Treated all customers with professionalism at all times
- Informed clients about bank products that could meet their needs and referred them to financial specialists
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Managed ATM
- Logged over 50 cashier's checks and other transactions to maintain accurate account records
Sales Person/Assistant Store Manager
Foot Locker
Memphis, TN
09.2009 - 12.2014
- Delivered excellent customer service by greeting and assisting each customer
- Directed and supervised employees engaged in sales, inventory-taking, and reconciling cash receipts
- Handled weekly schedules according to payroll policies
- Trained staff to deliver outstanding customer service
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Education
Bachelor of Science - Health Science, Medical Assistant, Nutrition Health and Wellness
University of Memphis
05.2022
Some College (No Degree) - General Studies
Southwest Tennessee Community College
Memphis, TNSome College (No Degree) - General Studies
Victory University
Memphis, TNHigh School Diploma -
Whitehaven High School
05.2010
Skills
- Excellent verbal and written communication
- Ability to create rapport with customers
- Proactive in problem resolution techniques
- Task Prioritization
- Completing Insurance Forms
- Payment Collection and Processing
- Administrative Duties
- Verbal and Written Communication
Timeline
Medical Office Assistant/Scheduler
Methodist Le Bonheur Children's Hospital
12.2016 - Current
Bank Teller
SunTrust Bank
04.2014 - 12.2016
Sales Person/Assistant Store Manager
Foot Locker
09.2009 - 12.2014
Bachelor of Science - Health Science, Medical Assistant, Nutrition Health and Wellness
University of Memphis
Some College (No Degree) - General Studies
Southwest Tennessee Community College
Some College (No Degree) - General Studies
Victory University
High School Diploma -
Whitehaven High School
Similar Profiles
Cassidy VictoryCassidy Victory
Medical Technologist II at Methodist Le Bonheur Children's HospitalMedical Technologist II at Methodist Le Bonheur Children's Hospital
Emma JacksonEmma Jackson
Registered Nurse, Same Day Surgery at Methodist Le Bonheur Germantown HospitalRegistered Nurse, Same Day Surgery at Methodist Le Bonheur Germantown Hospital
VAKISHA LEWISVAKISHA LEWIS
Emergency Room Registered Nurse at Methodist Le Bonheur Germantown HospitalEmergency Room Registered Nurse at Methodist Le Bonheur Germantown Hospital
Shelley HandShelley Hand
Vice President of Education & Training at Stafford Consulting Company, Inc.Vice President of Education & Training at Stafford Consulting Company, Inc.
Cyntrice GreenCyntrice Green
ADJUNCT PROFESSOR at Southwest Tennessee Community CollegeADJUNCT PROFESSOR at Southwest Tennessee Community College