Ayana Hood

Provided administrative support at a boutique wealth management and estate planning law firm.

• Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
• Organized files for court proceedings and client personal records.
• Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
• Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
• Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
• Organized files for probate court and tax proceedings.
• Provided notarizations for clients and staff (Wills, Trusts, Advance Directives, and various other legal documents).
• Received and placed telephone calls to clients and prospective clients.
• Organized and maintained an efficient electronic filing system for easy access to critical documents and data.
• Answered and directed calls using multi-line switchboard.
• Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
• Created and maintained client binders.
• Created and printed legal documents for attorneys to review and for clients to execute.
• Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
• Generated documents and presentations using powerpoint.

• Delivered food orders to customers in a timely and safe manner.
• Managed multiple orders, restaurant locations, and customers at once.
• Communicated with customers and food service employees.
• Earned a 5-star rating for 2 consecutive years by providing superior customer service.
• Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
• Gained approval to shop in store for customers and deliver alcohol.
• Stayed up to date with rapid changing employee app, technology, & protocols.