AYANA M KENNEDY
Aurora,CO
Summary
Professional with experience in financial transactions and cash management. Skilled in accuracy, attention to detail, and maintaining confidentiality. Strong focus on team collaboration and achieving results. Reliable, adaptable, and proficient in handling changing needs with ease.
Overview
11
11
years of professional experience
Work History
Medical Assistant
Brindha Suresh MD PC
08.2023 - 01.2025
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Care Giver
Family Memeber
06.2018 - 09.2019
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Baggage Handler
Prospect Airport Service
12.2016 - 01.2017
- Assist customers and airline personnel, moving baggage to secured locations.
Customers service representative
Family Dollar
05.2015 - 06.2015
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Sales representative
Emperon Marketing
04.2015 - 05.2015
- Assisting existing customers inquiring about products or services, using company and client-provided materials, guidelines, and policies.
Shift manager
McDonald's
09.2013 - 04.2015
- Ensured exceptional customer service and operational standards during each shift.
- Managaing the safe, monitoring profitability, and ensuring cash handling procedures are followed.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Education
Medical Assistant
Concorde Career College
Aurora, CO09.2023
High School Diploma - undefined
Ombudsman Educational Services
Aurora, CO05.2015
Skills
- Teamworker
- Active listener
- Friendly
- Patience
- Multi-tasker
- Medical terminology knowledge
- Appointment setting
- Trustworthy companion
- Reliable transportation
- Cash handling and management
- Issue resolution
Affiliations
Member, Journalism
Timeline
Medical Assistant
Brindha Suresh MD PC
08.2023 - 01.2025
Care Giver
Family Memeber
06.2018 - 09.2019
Baggage Handler
Prospect Airport Service
12.2016 - 01.2017
Customers service representative
Family Dollar
05.2015 - 06.2015
Sales representative
Emperon Marketing
04.2015 - 05.2015
Shift manager
McDonald's
09.2013 - 04.2015
High School Diploma - undefined
Ombudsman Educational Services
Medical Assistant
Concorde Career College
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