Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ayana Oghale

Executive Assistant
Mount Prospect,IL

Summary

Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 5+ years of relevant work experience to your team.

Overview

12
12
years of professional experience
4
4
years of post-secondary education
1
1
Certificate

Work History

Patient Service Representative

Advocate Lutheran General Hospital
Park Ridge, IL
02.2020 - Current
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of health service and insurance while creating welcoming, positive experiences.
  • Collect copayments and compiled daily financial records.
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Use EPIC to schedule appointments. Check in/out
  • Maintained designated portfolio of customer accounts by contacting customers behind on payment obligations
  • Responded proactively and positively to rapid change.

Patient Support Analyst

North Shore University Health
Evanston , IL
01.2019 - 12.2019
  • Supported users with software, hardware and network issues.
  • Answered customer support inquiries via EMR portal for outpatient Psychiatry
  • Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Kept information confidential and followed HIPAA guidelines to maintain patient trust.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.

Patient Access Representative

Presence Health
Evanston, IL
03.2012 - 01.2019
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.

Front Office Supervisor

Midwest Center For Women's Healthcare
Evanston, IL
05.2014 - 02.2016
  • Established and updated work schedules to account for changing staff and physician levels and expected workloads.
  • Assisted HR manager with interviewing potential employees by asking appropriate questions and providing feedback after interviews.
  • Determined proper codes for medical records and patient services.
  • Managed invoicing and payment processing operations.
  • Handled account payments and provided information regarding outstanding balances.
  • Disbursed petty cash by recording entries and verifying documentation.
  • Insurance Billing and coding

Education

High School Diploma -

Romeoville Highschool
Romeoville, IL
09.2005 - 05.2009

No Degree - Certified Nursing Assistance

Oakton Community College
Des Plaines, IL
05.2001 -

Skills

EPIC, MS office, Google Drive, Zoom, Greenway, Health pay 24

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Certification

Certified Nursing Assistant -2012

Timeline

Patient Service Representative

Advocate Lutheran General Hospital
02.2020 - Current

Patient Support Analyst

North Shore University Health
01.2019 - 12.2019

Front Office Supervisor

Midwest Center For Women's Healthcare
05.2014 - 02.2016

Patient Access Representative

Presence Health
03.2012 - 01.2019

High School Diploma -

Romeoville Highschool
09.2005 - 05.2009

No Degree - Certified Nursing Assistance

Oakton Community College
05.2001 -

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Ayana OghaleExecutive Assistant