Ayana Oghale
Executive Assistant
Mount Prospect,IL
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 5+ years of relevant work experience to your team.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
1
1
Certificate
Work History
Patient Service Representative
Advocate Lutheran General Hospital
Park Ridge, IL
02.2020 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of health service and insurance while creating welcoming, positive experiences.
- Collect copayments and compiled daily financial records.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Use EPIC to schedule appointments. Check in/out
- Maintained designated portfolio of customer accounts by contacting customers behind on payment obligations
- Responded proactively and positively to rapid change.
Patient Support Analyst
North Shore University Health
Evanston , IL
01.2019 - 12.2019
- Supported users with software, hardware and network issues.
- Answered customer support inquiries via EMR portal for outpatient Psychiatry
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Patient Access Representative
Presence Health
Evanston, IL
03.2012 - 01.2019
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
Front Office Supervisor
Midwest Center For Women's Healthcare
Evanston, IL
05.2014 - 02.2016
- Established and updated work schedules to account for changing staff and physician levels and expected workloads.
- Assisted HR manager with interviewing potential employees by asking appropriate questions and providing feedback after interviews.
- Determined proper codes for medical records and patient services.
- Managed invoicing and payment processing operations.
- Handled account payments and provided information regarding outstanding balances.
- Disbursed petty cash by recording entries and verifying documentation.
- Insurance Billing and coding
Education
High School Diploma -
Romeoville Highschool
Romeoville, IL 09.2005 - 05.2009
No Degree - Certified Nursing Assistance
Oakton Community College
Des Plaines, IL 05.2001 -
Skills
EPIC, MS office, Google Drive, Zoom, Greenway, Health pay 24
Health and Safety Management
Client Relationship managment
Coding language/Accounts payable
Data Entry
Expansion Planning
Performance managment
Team development/building
Patient relations
Certification
Certified Nursing Assistant -2012
Timeline
Patient Service Representative
Advocate Lutheran General Hospital
02.2020 - Current
Patient Support Analyst
North Shore University Health
01.2019 - 12.2019
Front Office Supervisor
Midwest Center For Women's Healthcare
05.2014 - 02.2016
Patient Access Representative
Presence Health
03.2012 - 01.2019
High School Diploma -
Romeoville Highschool
09.2005 - 05.2009
No Degree - Certified Nursing Assistance
Oakton Community College
05.2001 -