Ayana Philbert
Charlotte,NC
Summary
Versatile professional with experience in healthcare, physical therapy, and sales. Proven ability to assist with patient care, manage medical office operations, and deliver exceptional customer service in fast-paced environments. Skilled in appointment scheduling, insurance verification, retail sales, and EMR systems, with a strong foundation in medical terminology and rehabilitation support. Tech-savvy, with proficiency in Microsoft Office, and a background in digital marketing and customer retention strategies.
Overview
6
6
years of professional experience
1
1
Certification
Work History
AT&T Sales Representative
New Age Marketing
Charlotte, NC
02.2025 - 05.2025
- Sell AT&T services such as wireless plans, internet, DIRECTV, and home phone services while explaining upgrades, features and promotions
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Assisted customers with billing questions, account changes, new activations, upgrades, and renewals
Front Desk Receptionist/Physical Therapy Technician
Physiofit Physical Therapy and Sports Performance
Charlotte, NC
11.2024 - 02.2025
- Performed administrative duties such as scheduling, filing patient records, checking patients in and out, and inputting patient data into EMR systems.
- Set up modalities like heat packs, cold packs, cupping, electrical stimulation units, Game Ready, etc.
- Assisted patients through exercises and treatment plans while recording patient progress and exercise completion
- Set up resistance bands, balance tools, weights, and other equipment needed for exercise plans
Retail Sales Associate
Old Navy
Charlotte, NC
03.2023 - 11.2023
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Providing excellent customer service while assisting customers by finding the right product for their needs.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Physical Therapy Technician/Office Administrative Assistant
Elite Physical Therapy, Inc.
Charlotte, NC
08.2022 - 02.2023
- Maintain an inventory of supplies, and restock as needed.
- Set up modalities like heat packs and electrical stimulation units (under supervision)
- Assisted patients through exercises and treatment plans.
- Maintained a clean, safe and organized therapy environment.
Digital Marketing Intern
CAROLINA PANTHERS
Charlotte, NC
05.2022 - 07.2022
- Assisted in the development and execution of digital marketing campaigns across various platforms, including social media, email marketing, and search engine optimization (SEO)
- Collaborated with content creators to ensure alignment between content strategy and digital marketing initiatives
- Supported the development of social media advertising campaigns, including audience targeting and ad creative creation
Student Athletic Trainer
JCSU Athletics
Charlotte, NC
08.2021 - 01.2022
- Tape and wrap ankles, wrists, and other joints (with supervision)
- Apply basic first aid (ice, bandages, wound cleaning)
- Prepare and maintain hydration stations (water, sports drinks)
- Restock items like tape, gloves, bandages, and ice bags
- Document treatments, injuries, and attendance (under supervision)
Physical Therapy Technician
Stewart Physical Therapy
Burlington, NC
08.2019 - 01.2020
- Maintained front desk tasks, such as scheduling and confirming appointments, updating patient records, verifying insurance, and collecting co-pays.
- Assisted physical therapists in providing patient care and treatment, including preparing treatment areas and equipment.
- Monitored patients during therapy sessions to ensure safety and proper technique.
- Ensured cleanliness and organization of therapy areas to maintain a safe environment for both staff members and patients.
Education
Bachelor of Science - Sports Management
Johnson C Smith University
Charlotte, NC05.2024
Skills
- Patient care and rehabilitation assistance
- Vital Signs Monitoring
- Medical Terminology
- Patient scheduling and appointment management
- Front desk reception and multi-line phone operation
- Insurance verification and billing support
- Cashiering and retail
- Strong work ethic and dependability
- Adaptable in fast-paced environments
- Microsoft Excel
Certification
CPR Certification
Timeline
AT&T Sales Representative
New Age Marketing
02.2025 - 05.2025
Front Desk Receptionist/Physical Therapy Technician
Physiofit Physical Therapy and Sports Performance
11.2024 - 02.2025
Retail Sales Associate
Old Navy
03.2023 - 11.2023
Physical Therapy Technician/Office Administrative Assistant
Elite Physical Therapy, Inc.
08.2022 - 02.2023
Digital Marketing Intern
CAROLINA PANTHERS
05.2022 - 07.2022
Student Athletic Trainer
JCSU Athletics
08.2021 - 01.2022
Physical Therapy Technician
Stewart Physical Therapy
08.2019 - 01.2020
Bachelor of Science - Sports Management
Johnson C Smith University
Similar Profiles
Jake BatchelorJake Batchelor
AT&T Marketing Representative at New Age MarketingAT&T Marketing Representative at New Age Marketing
Merlette MuhunguMerlette Muhungu
Seasonal Sales Associate at NEW AGE MARKETINGSeasonal Sales Associate at NEW AGE MARKETING
Christopher HollisChristopher Hollis
AT&T Sales Representative at New Age MarketingAT&T Sales Representative at New Age Marketing
Keyla CastroKeyla Castro
Immigration Legal Assistant at Marcela Rodriguez EsqImmigration Legal Assistant at Marcela Rodriguez Esq
Jessica YoungJessica Young
Teacher at Novant Health CDCTeacher at Novant Health CDC