Ayana Pierre
Queens,NY
Summary
Highly motivated Customer Service Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
11
11
years of professional experience
Work History
Sales Associate
USPS
Valley Stream, NY
09.2015 - 01.2022
- Exceeded over 30 sales quotas, successfully achieving recognition for outstanding performance
- Kept front check out area clean and organized for efficient service
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage
- Processed payments and returns with accuracy and efficiency
- Assisted over 20 customers daily with buying experience to increase customer satisfaction ratings 100%
- Established 6 years of customer service experience by acting quickly and applying appropriate resolutions for common problems
Customer Service Representative
Spectrum
Long Island City, NY
03.2014 - 07.2015
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered product and service questions, suggesting other offerings to attract potential customers
- Collected and analyzed customer information to prepare product or service reports
- Contacted clients to verify account information and maintain accuracy, resulting in 100% increase in client satisfaction
- Handled over 30 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management
Customer Service Associate
Sprint
New Hyde Park, NY
07.2010 - 01.2014
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Updated account information to maintain customer records
- Responded to customer requests for products, services and company information
- Supervised 2 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention
Education
Associate of Business Administration -
LaGuardia Community College of The City University of New York
Long Island City, NY05.2023
GED -
Suny Queens Educational Opportunity Center
Queens, NY09.2012
Skills
- Professional demeanor
- POS Systems and Ordering Platforms
- Responding to Difficult Customers
- Customer Data Confidentiality
- Multitasking and Prioritization
- Upselling Products and Services
- Issue and Complaint Resolution
- Customer Account Management
- Data Entry and Maintenance
- Verbal and Written Communication
- Computer Proficiency
- Inbound and Outbound Calling
Timeline
Sales Associate
USPS
09.2015 - 01.2022
Customer Service Representative
Spectrum
03.2014 - 07.2015
Customer Service Associate
Sprint
07.2010 - 01.2014
Associate of Business Administration -
LaGuardia Community College of The City University of New York
GED -
Suny Queens Educational Opportunity Center
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