Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ayana Reed

Summary

I am versatile and adaptive. I excel in roles requiring computer proficiency, attention to detail, and accuracy. I am eager to learn, and always looking for ways to improve myself in my work. I have a strong focus on team collaboration and adaptability to changing needs. I use strong relationship management and decision-making skills to maintain client satisfaction and productivity. My background illustrates a commitment to excellence and an ability for managing multiple tasks seamlessly.

Overview

14
14
years of professional experience

Work History

Fulfillment Associate

Target
10.2024 - Current
  • Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
  • Demonstrated adaptability by cross-training in multiple job functions within the store.
  • Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
  • Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.

Household Manager

Self-Employed
06.2021 - 10.2024
  • Demonstrated ability to manage multiple tasks while staying adaptable and flexible.
  • Anticipated the households needs and proactively addressed them to minimize disruptions or inconveniences.
  • Maintain order by instilling conflict resolution between different parties in a healthy and resolvable manner.
  • Establish credibility with clients through strong relationship management.
  • Manage time efficiently to maximize productivity.
  • Performed cleaning and organization duties.

Membership Cashiering Specialist II

American Automobile Association, AAA
08.2018 - 08.2021
  • Process internal reports on pending cash.
  • Completed data entry tasks with accuracy and efficiency.
  • Add associates/products, cancel membership products as well as updating contact information.
  • Followed established procedures to enter and process data correctly.
  • Maintained correct records of all transactions using computerized systems.
  • Processed cash, check, and credit cards for customer purchases.
  • Balanced cash registers by counting cash, depositing funds, and figuring out end-of-day balance.
  • Followed all safety protocols while handling money.
  • Perform other duties and responsibilities as assigned or needed.
  • Successfully completed all assigned tasks in an efficient manner with minimal supervision needed.
  • Entered data into various computer systems accurately using Microsoft Office Suite.

Membership Cashiering Specialist I

American Automobile Association, AAA
05.2017 - 08.2018
  • Processed mail on machines such as the OPEX eagle, and falcon reds.
  • Performed IDT function of data entry.
  • Maintained customer databases, ensuring accuracy of data entry.
  • Managed data entry activities accurately and efficiently.
  • Performed data entry tasks accurately using Microsoft Excel spreadsheets.
  • Completed data entry tasks within established times.

Policy Management Specialists I

American Automobile Association, AAA
07.2016 - 04.2017
  • Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding.
  • Exhibited expertise in evaluating customer needs to recommend proper coverage levels based on individual circumstances.
  • Accurately processed payments from customers for policy premiums and other fees associated with the policy.
  • Navigated multiple computer systems and applications while using search tools to find information.
  • Built trust with customers through personalized conversations.

Member Service Representative

Costco
03.2014 - 07.2016
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Performed data entry duties into databases as required.
  • Offered extra products based on members needs.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Operated cash register and accurately processed payments, returns, and exchanges.

Overnight Package Handler

FedEx
02.2013 - 03.2014
  • Aided in the assembly and disassembly of crates, pallets, and containers as needed.
  • Collaborated effectively with team members to ensure prompt completion of assigned tasks.
  • Skilled at completing tasks quickly and efficiently while maintaining accuracy in all areas of work.
  • Followed safety regulations to maintain safe work environment.

Service Desk Associate

Albertsons
07.2011 - 02.2014
  • Greeted customers entering store and responded promptly to customer needs.
  • Processed money orders.
  • Sent payments through western union.
  • Aided with lottery ticket purchases, and redeeming rewards.
  • Helped with training and mentoring new team members.
  • Built and supported positive working relationships with co-workers.

Education

Associate of Arts -

Tarrant County College
Fort Worth, TX
06-2014

High School Diploma -

Boswell High School
Saginaw, TX
06-2012

Skills

  • Flexible and adaptive
  • Friendly and courteous
  • Willing to learn
  • Self-directed
  • Computer proficiency
  • Teamwork and collaboration
  • Detail-oriented
  • Data accuracy
  • Time management
  • Excellent communication

Timeline

Fulfillment Associate

Target
10.2024 - Current

Household Manager

Self-Employed
06.2021 - 10.2024

Membership Cashiering Specialist II

American Automobile Association, AAA
08.2018 - 08.2021

Membership Cashiering Specialist I

American Automobile Association, AAA
05.2017 - 08.2018

Policy Management Specialists I

American Automobile Association, AAA
07.2016 - 04.2017

Member Service Representative

Costco
03.2014 - 07.2016

Overnight Package Handler

FedEx
02.2013 - 03.2014

Service Desk Associate

Albertsons
07.2011 - 02.2014

Associate of Arts -

Tarrant County College

High School Diploma -

Boswell High School

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