Ayana Robinson
Moss Point,MS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
AT&T
07.2019 - 10.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
Customer Service Representative
Payne's Home Health Care
01.2011 - 12.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
Education
High School Diploma -
Pascagoula High School
Pascagoula, MS05.2000
Skills
- Product Knowledge
- Report Generation
- Information Security
- Paperwork Processing
- Appointment Scheduling
- Data Collection
- Account Updating
- Critical Thinking
- System Implementation
- Problem-Solving Abilities
- Customer Service
- Documentation
Timeline
Customer Service Representative
AT&T
07.2019 - 10.2019
Customer Service Representative
Payne's Home Health Care
01.2011 - 12.2015
High School Diploma -
Pascagoula High School