A'yana Seegars
Rock Hill,SC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Associate Customer Success Representative
Wells Fargo
01.2023 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Claims Intake Specialist
WNS Global Services
08.2021 - 01.2023
- Maintained a high level of accuracy in data entry, ensuring the seamless flow of information between systems and teams.
- Established rapport with clients through active listening, helping them feel heard and supported throughout the claims process.
- Developed strong working relationships with adjusters, contributing to an effective team environment and timely claim resolutions.
- Managed 30+ incoming calls a day from policyholders and agents, demonstrating excellent communication skills and empathy during stressful situations.
Member Service Consultant
Family Trust Federal Credit Union
12.2019 - 08.2021
- Supported marketing initiatives by promoting special offers to existing members based on their specific needs and preferences.
- Improved cross-selling success rates by actively staying informed about new offerings within the credit union''s portfolio of products services.
- Resolved complex account issues through research and problem-solving abilities, fostering trust among members.
- Streamlined the account-opening process for new members, increasing efficiency and member satisfaction.
Customer Service Representative
Synchrony Financial
10.2017 - 12.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Associate of Applied Science - Radiologic Technology
York Technical College
Rock Hill, SC05.2022
High School Diploma -
Lancaster High School
Lancaster, SC01.2015
Skills
- Customer Support
- Goal-oriented mindset
- Customer Relations
- Data entry proficiency
- Cross-selling abilities
- Problem-solving abilities
Timeline
Associate Customer Success Representative
Wells Fargo
01.2023 - Current
Claims Intake Specialist
WNS Global Services
08.2021 - 01.2023
Member Service Consultant
Family Trust Federal Credit Union
12.2019 - 08.2021
Customer Service Representative
Synchrony Financial
10.2017 - 12.2019
Associate of Applied Science - Radiologic Technology
York Technical College
High School Diploma -
Lancaster High School