Ayana Silva
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
5
5
years of professional experience
Work History
Bank Clerk
Woodforest Bank
04.2024 - 01.2025
- Maintained security standards by verifying customer identification during transactions as per bank policies.
- Managed daily balancing tasks for teller drawer, minimizing discrepancies and adhering to audit requirements.
- Increased customer satisfaction by providing efficient and accurate transaction processing.
- Collaborated with team members to achieve branch goals while maintaining high levels of customer service.
- Assisted in training new employees on bank procedures, enhancing overall efficiency within the team.
- Supported a welcoming environment by promptly addressing customer inquiries and concerns.
Dental Receptionist
Dental Depot
11.2022 - 09.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Completed new patient registrations in software to create accurate and comprehensive records.
Fitness Manager
Fit Squad Nutrition
03.2020 - 07.2021
- Developed strong relationships with members, leading to increased referrals and positive word-of-mouth advertising.
- Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
- Increased client retention by developing personalized fitness programs tailored to individual needs and goals.
- Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
- Organized special events such as charity runs and fitness challenges, increasing community engagement and brand visibility.
- Implemented flexible scheduling system for personal trainers, optimizing resource allocation and member satisfaction.
Education
High School Diploma -
Westmoore High School
12613 S Western Ave Oklahoma City 05-2023
Skills
- Document verification
- Microsoft office
- Transaction monitoring
- Financial transactions
- Multitasking
- Relationship building and management
- Spanish speaking
- Organizational skills
- Problem-solving
- Reliable and responsible
- Excellent communication skills
Languages
Spanish
Native or Bilingual
Timeline
Bank Clerk
Woodforest Bank
04.2024 - 01.2025
Dental Receptionist
Dental Depot
11.2022 - 09.2023
Fitness Manager
Fit Squad Nutrition
03.2020 - 07.2021
High School Diploma -
Westmoore High School
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