Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ayana Smith

indianapolis

Summary

Dynamic Brand Ambassador with proven expertise at enhancing brand loyalty through exceptional customer engagement and effective communication. Skilled in conflict resolution and customer relations, I successfully executed promotional events, driving product interest and fostering community connections. Committed to continuous improvement, I leverage analytical thinking to inform marketing strategies.

Overview

7
7
years of professional experience

Work History

Brand Ambassador

MSP,MICHELLE&GROUP,SAMPLERSINC,ISDEMOS, TRUSTEDHERD,ATN,ETC.
07.2025 - Current
  • Engaged customers to promote brand awareness and drive product interest.
  • Assisted in executing promotional events to enhance consumer interaction with brand offerings.
  • Supported team members in delivering exceptional customer service experiences.
  • Collected feedback from customers to inform product development and marketing strategies.
  • Maintained knowledge of product features and benefits to effectively communicate with consumers.
  • Fostered positive relationships with customers, enhancing brand loyalty and community presence.
  • Collaborated with marketing team to develop engaging social media content for brand promotion.
  • Monitored inventory levels during events to ensure product availability and presentation quality.

Resident Services Coordinator/Case Manager

Simon Konover Residential
05.2018 - 06.2024
  • Coordinated resident services and support programs to enhance community engagement.
  • Assisted in resolving resident inquiries and concerns to improve satisfaction levels.
  • Developed and maintained relationships with local service providers for resource access.
  • Organized community events and activities to foster a sense of belonging among residents.
  • Collaborated with property management to address maintenance issues promptly.
  • Maintained accurate records of resident interactions and service requests for reporting purposes.
  • Facilitated communication between residents and staff to streamline operations.
  • Implemented feedback mechanisms to gather insights for continuous service improvement.

Education

Bachelor of Science - Psychology

Bethune Cookman University
Daytona Beach, FL
05-2018

Skills

  • Customer service
  • Effective communication
  • Case planning
  • Interpersonal skills
  • Diversity and inclusion
  • Analytical thinking
  • Conflict resolution
  • Public speaking
  • Administrative duties
  • Cultural sensitivity
  • Adaptable personality
  • Customer relations
  • Team leadership qualities
  • Compliance monitoring
  • Fundraising
  • Case file management
  • Teamwork and collaboration
  • Time management
  • Problem-solving
  • Customer engagement
  • Branding
  • Sales expertise

Timeline

Brand Ambassador

MSP,MICHELLE&GROUP,SAMPLERSINC,ISDEMOS, TRUSTEDHERD,ATN,ETC.
07.2025 - Current

Resident Services Coordinator/Case Manager

Simon Konover Residential
05.2018 - 06.2024

Bachelor of Science - Psychology

Bethune Cookman University

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