Ayana Steffens
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
16
16
years of professional experience
Work History
Patient Care Assistant
Reading Hospital - Tower Health
06.2023 - Current
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
Customer Service Representative Team Lead
Company Voice LLC
12.2022 - 06.2023
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
Psychiatric Aide
Wernersville State Hospital
01.2021 - 09.2022
- Monitored patient vital signs and reported any changes to nursing staff.
- Led patient or group recreational activities for enhanced patient outcomes.
- Mitigated potential safety hazards by conducting regular facility checks and promptly addressing any concerns or issues identified.
- Supported therapeutic goals with engaging group activities that fostered social interaction and skill development.
- Facilitated smooth transitions between shifts through effective communication during handoff reports with fellow aides and nursing staff.
Assistant Manager
Walmart
08.2008 - 09.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
Associate of Science - RN Intent
Reading Area Community College
Reading, PA05.2026
High School Diploma -
William Bodine High School For International Affairs
Philadelphia PA06.2007
Skills
- Medical Terminology
- Vital Signs Documentation
- Written and verbal communication
- Emotional Support
- Blood Glucose Testing
- Catheter Care
- Multitasking ability
- Basic Life Support
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- De-escalation Strategies
- Mental health awareness
- Verbal Communication
- Professional boundaries
- Team Management
- CRM software knowledge
- Call center experience
- Complaint Handling
Timeline
Patient Care Assistant
Reading Hospital - Tower Health
06.2023 - Current
Customer Service Representative Team Lead
Company Voice LLC
12.2022 - 06.2023
Psychiatric Aide
Wernersville State Hospital
01.2021 - 09.2022
Assistant Manager
Walmart
08.2008 - 09.2019
Associate of Science - RN Intent
Reading Area Community College
High School Diploma -
William Bodine High School For International Affairs
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