Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ayana Taylor

Kingston ,Jamaica

Summary

I am an accomplished and energetic customer service rep with a history of achievement in receptionist jobs, motivated leader, excellent customer service skills. Resourceful with experience in providing quality care to children of all ages. Skilled in creating age-appropriate activities to encourage physical, emotional and social development. Enjoys developing positive relationships with children and families. Hardworking Daycare Assistant diligent in keeping children safe and secure while promoting learning and meeting basic needs of care. Excellent people and problem-solving abilities with diligent and focused nature. Child-focused with certification in Infant CPR and First Aid. Promotes learning at every age level. Proactive and caring worker with years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference. Reliable and compassionate offering expertise in planning activities, maintaining safety and improving behavior. Well-versed in needs and behaviors of children Skilled at coordinating events, directing craft times and setting up field trips to offer children numerous learning opportunities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Daycare Assistant/Nursing Assistant

St. Michael Resident Nursing Home And Daycare
Jamaica
01.2020 - 12.2021
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Used patience, skill and various behavior modification techniques to maintain order and safety.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Promoted learning and social development through structured and unstructured playtime.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Designed monthly activity schedules to balance play, rest and learning time.
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families
  • Planned and implemented crafts and other activities to spark interest and enhance development

Debt Recovery Officer

Discovery Investigation L.T.D
Jamaica, WI
03.2020 - 10.2020
  • Developed and documented collection procedures and policies to comply with government regulations.
  • Generated and distributed monthly customer statements.
  • Identified and contacted customers with overdue accounts to address payment status.
  • Collected on delinquent accounts to reduce overdue balances.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Processed debtor payments and updated accounts to reflect new balance.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Maintained high volume of calls and met demands of busy and productive group.

Cashier

Tastee Papine LTD
Jamaica
01.2013 - 12.2019
  • Welcomed customers and helped determine their needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Set up new sales displays each week with fresh merchandise.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Stocked, tagged and displayed merchandise as required.
  • Addressed customer needs and made product recommendations to increase sales.
  • Operated cash register to record transactions accurately and efficiently.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy
  • Worked with floor team and managers to meet wide range of customer needs
  • Assisted customers with returns, refunds and resolving transaction issues
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects

Cashier

Jimmy Wholesale And Supermarket
Jamaica, WI
01.2012 - 12.2013
  • Welcomed customers and helped determine their needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Set up new sales displays each week with fresh merchandise.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Learned duties for various positions and provided backup at key times.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Tallied cash drawer at beginning and end of each work shift.

Cashier Team Lead

Sam's Wholesales And Supermarket
Jamaica, WI
01.2011 - 12.2012
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Led cashiers and associates in providing thoughtful customer service.
  • Restocked and organized merchandise in front lanes.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers by answering questions and fulfilling requests.
  • Received and processed customer payments.

Education

Nursing Assistance

Distinction College
Jamaica
2019

High School Diploma -

Rusea's High School
Jamaica
2010

High School Diploma -

Sandy Bay Primary And Junior High
Jamaica, WI
06.2009

Skills

  • Early Childhood Development
  • Dietary Needs
  • Incident Reports
  • Care Planning
  • Positive Reinforcement Methods
  • Daycare Environments
  • Activities Leadership
  • Reading Comprehension
  • Group and Individual Care
  • Infant Care
  • Material and Supply Inventory
  • Parental and Guardian Assistance
  • Behavior Modeling
  • Team Support
  • Health and Safety
  • Cleaning and Sanitizing
  • Structured Activity Planning
  • Problem-Solving Techniques
  • Infant Care and Feeding
  • Group Assistance
  • Nurturing Environment
  • Inventory Maintenance
  • Customer Satisfaction
  • Lesson Plan Creation
  • Maintaining Safe Environment
  • Childcare Regulations
  • Support Parents
  • Quality Processes
  • Observing and Monitoring Behavior
  • Early Education

Timeline

Debt Recovery Officer

Discovery Investigation L.T.D
03.2020 - 10.2020

Daycare Assistant/Nursing Assistant

St. Michael Resident Nursing Home And Daycare
01.2020 - 12.2021

Cashier

Tastee Papine LTD
01.2013 - 12.2019

Cashier

Jimmy Wholesale And Supermarket
01.2012 - 12.2013

Cashier Team Lead

Sam's Wholesales And Supermarket
01.2011 - 12.2012

Nursing Assistance

Distinction College

High School Diploma -

Rusea's High School

High School Diploma -

Sandy Bay Primary And Junior High
Ayana Taylor