Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
Generic

Ayana Warner

Sandy Springs,Georgia

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Assistant Store Operations Manager

Lowe's
07.2023 - Current
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Approved regular payroll submissions for employees.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Supervised guests at front counter, answering questions regarding products.
  • Assisted with hiring, training and mentoring new staff members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Assisted in recruiting, hiring and training of team members.
  • Reported issues to higher management with great detail.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

Assistant Store Merchandising Manager

Lowe's
02.2023 - 06.2023
  • Negotiated pricing and terms with vendors to secure best value for company.
  • Generated reports on purchasing activities to support management decisions.
  • Scrutinized purchasing data to identify areas for improvement and cost savings.
  • Developed and tracked metrics to measure supplier performance and cost savings.
  • Monitored inventory levels and avoided shortages with timely replenishment of stock.
  • Cultivated strong relationships with vendors to maintain and improve levels of customer service.
  • Reviewed and approved purchase orders and invoices for accuracy and completeness.
  • Facilitated resolution of vendor disputes and discrepancies.
  • Identified opportunities to reduce lead times and improve inventory management.
  • Established and maintained accurate records of purchases, pricing and payment terms.
  • Hired and trained purchasing staff to improve effectiveness of purchasing operations.

Merchandising Service Teams (MST)

LOWES
11.2020 - 02.2023
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Strengthened communication skills through regular interactions with others.
  • Gained strong leadership skills by managing projects from start to finish.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Provided professional services and support in a dynamic work environment.

CONCIERGE

NFC AMENITY
07.2019 - 07.2020
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Created welcoming and comfortable environment for guests.
  • Upheld hotel policies and procedures by providing high level of customer service.
  • Handled customer complaints to satisfy and retain guests.
  • Scheduled and confirmed restaurant reservations for guests.

Carpenter

RICKEY WARNERY CONSTRUCTION COMPANY
02.2012 - 06.2018
  • Planned and executed work with proper tools and materials to maximize productivity.
  • Completed installations of building structures, trim, flooring, and cabinetry.
  • Followed established job site safety regulations and maintained safe and clean work area.
  • Planned projects by identifying necessary equipment, tools, and required assistance.
  • Inspected job sites to identify potential hazards and establish protection and safety standards.
  • Cut, shaped and installed siding, roofing and framing to protect interior of properties from harsh weather conditions.
  • Demonstrated close attention to detail to verify quality and accuracy of work.
  • Repaired damaged doors, windows and other structures.
  • Installed drywall, ceilings, trim and fabricated replacement trim and moldings.
  • Specialized in foundations, framing and finish carpentry.

Education

Bachelor of Science -

Howard University
Washington, DC

High school Diploma - undefined

Galileo Magnet
Danville, VA
01.2015

Skills

  • Business Problem Solving
  • Self-motivated
  • Attentive to Detail
  • Customer Service
  • Collaborative
  • Time Management
  • Leadership
  • Creativity
  • Organization
  • Customer Service Management
  • Operational Efficiency

Certification

  • Business problem solving
  • Information systems

Software

Excel, Microsoft Office, Social Media, Microsoft Word,

Timeline

Assistant Store Operations Manager

Lowe's
07.2023 - Current

Assistant Store Merchandising Manager

Lowe's
02.2023 - 06.2023

Merchandising Service Teams (MST)

LOWES
11.2020 - 02.2023

CONCIERGE

NFC AMENITY
07.2019 - 07.2020

Carpenter

RICKEY WARNERY CONSTRUCTION COMPANY
02.2012 - 06.2018

Bachelor of Science -

Howard University

High school Diploma - undefined

Galileo Magnet

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Ayana Warner