Ayana Williams
Arvada,CO
Summary
Dynamic professional, adept in conflict mediation and financial transactions. Excelled in enhancing client satisfaction and long-term loyalty through exceptional customer service and strategic upselling, achieving top performance metrics. Skilled in fostering team collaboration and adapting to diverse customer needs, I bring a creative and results-driven approach to financial services.
Overview
6
6
years of professional experience
Work History
Financial Wellness Banker
Key Bank
02.2025 - Current
- Provided exceptional customer service by assisting with account management, loan applications, and new product enrollments.
- Built and maintained strong customer relationships by offering personalized financial guidance and support.
- Ensured compliance with banking regulations while handling transactions, balancing teller drawers, and managing ATM cash.
- Collaborated with team members to achieve and exceed branch sales targets through effective product education and customer engagement.
Regional Resource Team
PNC Bank
08.2023 - 02.2025
- Opened and managed a variety of accounts (checking, savings, money market, CDs), processed transactions, and provided banking tools such as checks, debit cards, and online banking details.
- Enhanced customer satisfaction by offering personalized banking solutions, resolving complex issues, and proactively identifying financial needs through various channels like cold calls and referrals.
- Delivered high-quality service by educating clients on products, completing loan applications, and cross-selling relevant services to meet customer needs and exceed sales targets.
- Managed daily transactions accurately, resolved discrepancies, and ensured adherence to security protocols, reporting potential fraud and safety issues to management.
- Collaborated with team members to meet branch goals, fostered positive customer relationships, and contributed to a supportive work environment focused on productivity and client satisfaction.
Barista
Starbucks
11.2022 - 08.2023
- Delivered excellent customer service during busy periods, promoting a positive atmosphere and ensuring quick, efficient service to manage lines and crowds.
- Crafted personalized beverages to meet customer requests, enhancing sales, while maintaining and operating equipment like espresso machines, blenders, and coffee brewers.
- Trained new employees on product knowledge and café operations, maintaining a clean environment and consistently ensuring supplies were stocked and ready.
Family Nanny
Private Family Client
08.2021 - 08.2022
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Built positive and nurturing environments to support child social and emotional growth.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Facilitated relationships with children and parents by developing caring and structured home environments.
- Prepared tasty, healthy meals for children to encourage good eating habits.
- Assisted with housework such as laundry and cooking.
- Kept children's areas neat and clean.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Transported children safely to school, activities and appointments on time.
New Accounts Representative
Young Americans Bank
10.2018 - 03.2020
- Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
- Responded to customer inquiries regarding new accounts and account services.
- Verified customer identity and reviewed documentation for accuracy.
- Maintained customer records and updated account information.
- Activated new accounts and issued customer identification numbers.
- Collected customer information and completed new account forms.
Education
Environmental Architecture
University of Boulder Colorado
Boulder, COSkills
- Adaptive & Creative
- Soft Selling & Upselling
- Performance Improvement
- Conflict Mediation & Complaint Resolution
- Exceptional Customer Service
- Financial Transactions & Mobile Devices
- Team Player & New Hire Training
- Problem Solving & Guest Satisfaction
- Critical thinking capacity
- Team building and leadership
- Strategic sales techniques
Timeline
Financial Wellness Banker
Key Bank
02.2025 - Current
Regional Resource Team
PNC Bank
08.2023 - 02.2025
Barista
Starbucks
11.2022 - 08.2023
Family Nanny
Private Family Client
08.2021 - 08.2022
New Accounts Representative
Young Americans Bank
10.2018 - 03.2020
Environmental Architecture
University of Boulder Colorado
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