Summary
Overview
Work History
Education
Skills
Timeline
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Ayana Williams

Richmond,VA

Summary

Dedicated Bartender Shift Manager overseeing front of house operations. Devoted to food quality, recipe adherence and consistency with strong grasp of health and sanitation requirements. Successful at modeling standards of service to support quality staff execution. Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment. Motivated, service-oriented Bartender with several years of high-volume restaurant experience. Extensive wine, beer, and cocktail knowledge. Creative with developing new mixology recipes. Hospitable professional committed to maximizing customer satisfaction and beverage sales. Talented in re-imagining classic cocktails and providing new culinary spin on drinks. Expertise in housekeeping and bar maintenance.

Overview

6
6
years of professional experience

Work History

Bartender Supervisor

alist hospitality
Richmond, VA
05.2021 - Current
  • Monitored daily sales transactions to ensure accuracy.
  • Enforced all state laws pertaining to the sale of alcohol, tobacco, food items.
  • Supervised day-to-day operations of the bar area ensuring compliance with health codes and sanitation standards.
  • Developed schedules for bartenders, servers and other staff members.
  • Performed weekly ordering of necessary supplies such as glasses, mixers and garnishes.

Housekeeper

Self-employeed
Richmond, VA
03.2019 - Current
  • Observed proper use of chemicals when cleaning various surfaces.
  • Responded to requests from guests regarding housekeeping needs.
  • Sanitized all areas of the hotel lobby and public restrooms.
  • Emptied trash receptacles throughout the property.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Scrubbed kitchen appliances, countertops and fixtures.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Organized closets with hangers for guests' clothing items.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.

Sales Associate

the top floor
Richmond, VA
02.2020 - 08.2022
  • Handled customer complaints in a professional manner.
  • Provided accurate information about products, prices and services.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Helped customers find specific products, answered questions, and offered product advice.

Sales Associate

Goodwill Donation Center
Richmond, VA
03.2018 - 07.2020
  • Handled customer complaints in a professional manner.
  • Developed promotional strategies to increase sales volume.
  • Attended weekly team meetings to review performance goals and objectives.
  • Assisted customers with product selection, sizing and styling.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Processed credit card transactions quickly and securely.

Education

High School Diploma -

Thomas Jefferson High School
Richmond,va
06-2015

Skills

  • POS System Operation
  • Complaint Handling
  • Customer Engagement
  • Employee Scheduling
  • Menu development
  • Staff recruitment

Timeline

Bartender Supervisor

alist hospitality
05.2021 - Current

Sales Associate

the top floor
02.2020 - 08.2022

Housekeeper

Self-employeed
03.2019 - Current

Sales Associate

Goodwill Donation Center
03.2018 - 07.2020

High School Diploma -

Thomas Jefferson High School

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Ayana Williams