Ayana Wells

Conducted thorough reviews of escalated customer complaints

to ensure

compliance with federal regulations, including Reg B, UDAAP , and

FCRA

•Partnered with cross-functional teams to assess and mitigate

compliance risks, ensuring alignment with regulatory standards

and

internal policies

•Provided clear and detailed responses to regulatory inquiries,

audits,

and examinations, supporting the bank’s compliance with

applicable laws

•Developed and maintained compliance training materials for

executive

staff, fostering a culture of regulatory awareness and adherence.

Monitored emerging regulatory trends and analyzed their

potential

impact on bank operations, advising senior leadership on proactive

compliance strategies

•Ensured regulatory compliance and adherence to internal

policies

during the post-closing loan review process

•Conducted thorough reviews of loan documents to verify

accuracy and

alignment with industry regulations, such as UDAAP and Fair

Lending

requirements

•Managed a high volume of loan files, meeting strict deadlines

while

maintaining accuracy and efficiency

•Safeguarded sensitive borrower information, ensuring

compliance with

privacy regulations like FCRA and Reg B

•Collaborated with cross-functional teams to support

documentation

retrieval, file organization, and post-closing procedures, ensuring

seamless operations and regulatory compliance across

departments

Delivered high-level customer service, responding to internal and

external inquiries regarding loan processes, ensuring clear

communication and regulatory compliance

• Provided detailed guidance on loan servicing areas such as

payment

research, loan modifications, and adjustable-rate loans, offering

solutions aligned with compliance and company policies

• Conducted thorough audits of loan files prior to settlement and

closing,

identifying discrepancies and ensuring adherence to program

guidelines,

while liaising with underwriters, specialists, and vendors to resolve

issues

•Managed denied files, modification processes, and investor

timelines,

ensuring compliance with service level agreements and

government loan regulations

•Sent accurate wire transfers for multi million dollar home loans,

ensuring precision in all transactions

•Verified the accuracy of loan documentation throughout the

process,

including insurance binders, appraisals, service invoices, property

tax

bills, and closing disclosures, to ensure compliance with industry

standards.