Summary
Overview
Work History
Education
Skills
Timeline
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Shronda Moore

Merryville,LA

Summary

Seasoned leader with a proven track record of valuable industry experience and a passion for healthcare. Skilled in empowering teams through delegation and ensuring operational excellence, significantly enhancing workplace efficiency, high productivity and customer satisfaction while maintaining high standards or quality. Demonstrates strong self-motivation and analytical observation skills, excelling in fast-paced environments Successfully implemented innovative solutions that resulted in positive organizational changes.

Overview

17
17
years of professional experience

Work History

Assistant Manager

Auto Zone
Chicago, IL
08.2022 - 01.2024
  • Assists store manager with recruiting, supervising, scheduling, training and development of store personnel
  • Assumes responsibility for the store operation and commercial department in the commercial sales manager and store manager’s absence
  • Delegates and ensures store merchandising tasks are completed in a timely manner
  • Operates cash registers and follows established cash handling duties, including but not limited to deposits, petty cash and lane accountability
  • Maintains a safe working environment while ensuring employers are implementing those practices including proper PPE (Personal Protective Equipment) usage
  • Monitors cash flow, inventory and security control
  • Maintains sales productivity, store appearance and merchandising standards
  • Provides feedback regarding employee performance to the store manager, prepares Performance Evaluations and Employee Action Reviews, as directed by the store manager
  • Addresses customer concerns and resolves them with a goal of turning a complaint into a compliment

Environmental Service Senior Lead

Crothall Health
Chicago, IL
05.2018 - 12.2021
  • Ensured assigned staff have reported to work and clocked in properly, documents late or absent employees
  • Trained and inspected the performance of assigned housekeeping staff to ensure all procedures are completed to unit standards
  • Assisted where necessary to ensure optimum service to guests
  • Prepared, distributed and reviewed priorities of staff assignment schedules
  • Communicated changes to staff's assignment schedules as they arose throughout the shift
  • Assigned designated keys, radios and pagers to staff maintaining accurate record and security of keys
  • Checked all equipment used by staff for proper supplies, neatness, cleanliness and mechanical problems, communicate with leadership about any issues
  • Locked and unlocked assigned buildings; secured premises when not in use, reported unauthorized occupants and turned off lights
  • Ensured that all operational activities were in compliance with health and safety regulations, including fire safety, emergency procedures, and sanitation standards
  • Assisted with setting up and tearing down spaces for meetings and special events, ensuring all materials and technical equipment were in place and functional

Custodial Supervisor

Safe Learning Center
Evanston, IL
01.2007 - 01.2018
  • Performed routine inspections of work areas and document findings
  • Responsible for organizing, scheduling, assigning and performing daily work routines
  • Adjusted schedules and work assignments to address unplanned and emergency needs effectively.
  • Conducted detailed training programs for employees, focusing on job phases including handling of equipment and chemicals.
  • Relayed job-related requests and work orders to relevant parties.
  • Coordinated and aided building emergencies (such as fire/flood clean-up, snow/ice removal, etc.), during and after working hours
  • Oversaw custodians' daily tasks to ensure work quality.
  • Conducted regular inspections of designated zones to uphold quality standards.
  • Managed disciplinary procedures, updating office on verbal and written actions.
  • Collaborated with employee and manager to address issues requiring written warnings.

Education

Diploma - General Studies

Computer System Institute
01.2016

Skills

  • Patient/Nurse Rounding
  • Joint Commission Readiness
  • Team Lead
  • Employee Skills Training
  • Team Development Coaching
  • Strong Self-Motivation
  • Team Encouragement
  • Analytical Observation Skills
  • Effective Communicator
  • Team Empowerment Through Delegation
  • Effective Troubleshooting
  • Microsoft Office Proficiency

Timeline

Assistant Manager

Auto Zone
08.2022 - 01.2024

Environmental Service Senior Lead

Crothall Health
05.2018 - 12.2021

Custodial Supervisor

Safe Learning Center
01.2007 - 01.2018

Diploma - General Studies

Computer System Institute

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Shronda Moore