Ayanah Massey
Rock Hill,SC
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Liability Claims Adjuster
Allstate Insurance
Charlotte, NC
03.2023 - Current
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Reviewed policies issued by the company to ensure compliance with state regulations governing liability coverage.
- Investigated questionable claims to determine payment authorization.
- Negotiated and settled claims according to information presented through reports, research, and data verification.
- Reduced loss ratios through fair and prompt processing of claims.
- Reviewed police reports, medical treatment records, medical bills and physical property damage to determine extent of liability.
Assistant Manager
Verizon
Rock Hill , SC
09.2018 - 03.2023
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Delegated daily tasks to team members to optimize group productivity.
- Created reports on sales trends, inventory levels, and financial data.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Organized schedules, workflows and shift coverage to meet expected business demands.
Customer Service Supervisor
Spectrum
Charlotte , NC
02.2015 - 09.2019
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Evaluated employee job performance and motivated staff to improve productivity.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Monitored phone calls to promote better service and provide feedback.
Education
High School Diploma -
Lancaster High School
Lancaster, SC05-2014
Skills
- Microsoft Office
- Claims Processing
- Database Management
- Best Practices Implementation
- Advanced Computer Skills
- Operations Management
- Strategic Planning
- Complex Problem-Solving
Certification
- State of South Carolina Insurance License
Timeline
Liability Claims Adjuster
Allstate Insurance
03.2023 - Current
Assistant Manager
Verizon
09.2018 - 03.2023
Customer Service Supervisor
Spectrum
02.2015 - 09.2019
High School Diploma -
Lancaster High School