Ayanda Mqhome

• Putting onboard guests and crew safety first by following closely all safety procedures and protocol
• Collaborating with team members to ensure seamless guest experiences and resolve any issues promptly.
• Managing high volume of guests during peak hours, maintaining prompt and efficient service.
• Contributing to restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
• Utilizing strong multitasking skills to manage multiple tables simultaneously while maintaining high level of attention to detail.
• Developing strong rapport with regular customers, fostering loyalty and repeat guests onboard the ship and in the dining room.
• Collaborating in with galley staff to ensure timely delivery of meals, contributing to a seamless dining experience.
• Staying knowledgeable about current menu offerings and daily specials, making informed recommendations to guests based on preferences or dietary restrictions.
• Ensuring compliances with health and safety regulations by maintaining proper sanitation practices in all aspects of food handling and hygiene.
• Participating in ongoing training programs to increase knowledge of industry best practices and enhance overall service skills.
• Addressing customer concerns quickly and effectively, resolving issues to maintain positive relationships.
• Demonstrating flexibility in adapting to various roles as needed within the restaurant team environment during peak times or crew member absences
• Remaining calm and poised when dealing with difficult customers or during busy shifts
• Increasing sales significantly by upselling higher-end products, in different departments, to guests.
• Monitoring patrons for alcohol intake to appropriate levels and taking measures to curtail inappropriate behavior.

• General administration: took accurate guest bookings, cancelled and adjusted appointments accurately as needed.

• Guest management, i.e. Having in-depth knowledge of our brand and product, so as to assist the guest confidently with a smile.

• Effectively and swiftly assisted guests with complaints and queries ,

• Responsible for stock and inventory control including capturing invoices.

• Store hygiene and upkeep. Performed thorough and regular hygiene checks.

Ensured that everyone complied to covid standards and saw that business

equipment is in mint condition

• Took initiative and upselling packages and products to guests.

• Managed incoming correspondence, prioritizing items requiring immediate attention from executives or other team members.
• Led training sessions for new hires in administrative roles, fostering a supportive learning environment that encouraged skill development.
• Participated actively in team building activities designed to enhance collaboration among department members and contribute to a positive workplace culture.
• Answered over 85 calls each day on multi-line telephone systems, supporting communication needs of 22 staff members

• Enhanced guest satisfaction by implementing innovative spa services, treatments and products on sale.
• Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
• Coordinated special events, attracting new clients and boosting overall sales.
• Streamlined appointment scheduling for improved efficiency and increased bookings.
• Managed inventory control, reducing waste and lowering product costs.
• Developed strong relationships with vendors to secure best pricing on products and supplies.
• Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all safety and health regulations.
• Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
• Managed payroll processes, adhering to budget guidelines while maintaining adequate staffing levels at all times.
• Resolved conflicts between staff members or customers swiftly and professionally, fostering a positive work environment for all parties involved.
• Improved client retention rates by developing personalized follow-up communication strategies after each appointment.
• Ensured strict adherence to sanitation protocols, protecting both guests'' health as well as the reputation of the spa business.
• Greeted spa guests warmly to create positive first impression of establishment.
• Worked with suppliers to identify cost savings opportunities resulting in 12% reduction in expenses