Ayanesah A. Rembert-Willaims

• Monitored multiple databases to track company inventory and import's clientele information dor updates.
• Maintained bookings and orders on the business calendar to ensure no overlap.
• Money management and bookkeeping.
• Answered phones to book clients and advise on packages and items offered from the business.
• Write up detailed invoices to be sent to clients.
• Planned and executed events.
• Baked and designed cakes ideas to customer needs.
• Consistently prioritized customer satisfaction by actively listening to their needs,resolving issues promptly,and providing clear and concise information.

• Made sure all customer items we scanned for payment.
• Executed price overrides for incorrectly marked merchandise or price match qualified items.
• Re-stocked Check out line merchandise.
• Maintained self checkout machine cleanliness.
• Loading the proper change into the machines when low.
• Handled age checks for restricted items.

Customer Service Desk

• Answered phones and accurately transferred customers to the proper departments that they were in need of.
• Answered customer questions and provided them with up date information.
• Processed orders, returns and exchanges.
• Cashed checks.
• Handled money orders.

• Supervised and trained customer service team members to provide exceptional service,driving retention and satisfaction.
• Completed thorough opening,closing and shift change functions to maintain operational standards each day.
• Handled over ($3,000) in funds each day in a fast-paced environment.
• Facilitated on-site staff training and developed processes and procedures o increase accuracy.
• Remained calm and professional in stressful circumstance and when dealing unhappy customers,effectively diffusing situations.
• Consistently prioritized customer satisfaction by actively listening to their needs,resolving issues promptly, and providing clear,concise information.
• Pulled and calculated drawers to make store deposits.
• Made bank deposits and exchanges.