Ayani McGriff
Youngsville,NC
Summary
Energetic individual with extensive experience in Customer service support roles. Focused on driving productivity by leveraging advanced administrative support skills. Dedicated to maintaining open lines of communication with leadership and colleagues.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Client Service Coordinator
Banfield Animal Hospital
Wake Forest, NC
06.2023 - Current
- Provided excellent customer service to clients by responding promptly to inquiries and resolving any issues in a timely manner.
- Developed strong relationships with clients through regular contact and follow-up communication.
- Managed client accounts, including billing, payments and scheduling of services.
- Assisted with the preparation of presentations, reports and other documents related to client services.
- Coordinated the implementation of new projects, ensuring that all deadlines were met or exceeded.
- Developed comprehensive training programs for new employees in the client services department.
- Conducted weekly meetings with clients to discuss progress on projects and address any concerns they may have had.
- Analyzed customer feedback surveys to identify areas for improvement in customer service processes.
- Maintained accurate records of client interactions in order to track trends in customer satisfaction levels.
- Provided technical support for software applications used by customers when needed.
- Monitored incoming emails from clients and responded accordingly within 24 hours.
- Facilitated onboarding sessions for new clients, introducing them to our products and services.
- Implemented strategies aimed at improving customer retention rates and increasing overall sales.
- Assessed customer needs by gathering data through interviews, surveys or focus groups.
- Prepared invoices for each transaction accurately according to contractual agreements.
Teaching Assistant
Kiddie Academy
Wake Forest, NC
01.2022 - 06.2023
- Assisted teachers in creating lesson plans and providing instructional materials.
- Supervised students in the classroom, cafeteria, hallways and playgrounds.
- Organized educational activities such as field trips and assemblies.
- Facilitated small group instruction sessions on various topics.
- Monitored student progress by keeping detailed records of academic performance.
- Instructed students individually or in groups to reinforce learning concepts.
- Assisted with the development of Individual Education Plans.
- Encouraged students to take an active role in their own learning process.
- Conducted parent-teacher conferences to discuss student progress and behavior issues.
- Developed positive relationships with parents and guardians of students.
- Maintained a safe environment for all students while adhering to school policies and procedures.
- Adapted teaching methods and instructional materials to meet the varying needs of individual students.
- Collaborated with other faculty members to plan lessons that promote critical thinking skills.
- Utilized technology resources such as computers, tablets, projectors and interactive whiteboards.
Deli Clerk
Food Lion
Youngsville, NC
08.2020 - 01.2023
- Greeted customers in a friendly and professional manner.
- Maintained cleanliness of the deli area and equipment.
- Prepared all food orders according to customer specifications.
- Stocked shelves with fresh items daily.
- Rotated product on shelves to ensure freshness.
- Adhered to health and safety standards while preparing food.
- Trained new employees on proper handling of food, safety protocols, and customer service techniques.
- Assisted customers with selecting products from the deli case or menu board.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Provided accurate pricing information when requested by customers.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
- Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
Resident Advisor
Louisburg College
Louisburg, NC
08.2017 - 05.2019
- Provided support and guidance to residents in order to help them adjust to college life.
- Assisted with planning and implementing campus events, programs, and activities.
- Facilitated open dialogue between staff members and students in order to build a strong community atmosphere.
- Addressed student concerns regarding residence hall policies, procedures, or other issues.
- Enforced university rules and regulations within the residence halls.
- Conducted weekly room inspections for safety purposes.
- Maintained accurate records of student attendance at on-campus events and programs.
- Organized educational workshops for residents related to alcohol abuse prevention, mental health awareness, diversity education.
- Served as an advocate for student rights by representing resident interests in meetings with administration officials.
- Responded promptly and professionally to emergency situations within the residence halls.
- Developed positive relationships with all students living on campus through regular contact and communication.
- Monitored building entrances and exits during peak hours of activity while enforcing visitor policies.
- Collaborated with faculty advisors in order to provide academic resources for students.
- Performed administrative duties such as answering phones, filing paperwork.
- Assisted with move-in, move-out processes including coordinating transportation services for incoming, outgoing students.
- Fostered a safe learning environment by providing crisis intervention services when necessary.
- Conducted one-on-one meetings with residents in order to assess their satisfaction levels with living on campus.
- Actively participated in departmental training sessions designed to increase knowledge base of RA role expectations.
Resident Assistant
Duke TIP
Durham, NC
06.2017 - 08.2018
- Coordinated student events such as movie nights, game nights, and other social activities.
- Assisted students with problem resolution through mediation and conflict management techniques.
- Responded to emergency situations within the residence hall.
- Supervised and monitored activities of residents in the dormitory to ensure compliance with rules and regulations.
- Conducted weekly floor meetings to discuss safety protocols, campus resources, and upcoming events.
- Educated residents on university policies and procedures related to residential living.
- Developed positive relationships with all members of the residence hall community.
- Collaborated with Resident Directors on programming initiatives for the residence hall.
- Implemented educational programs focusing on personal development topics such as study skills, time management, stress management.
- Facilitated team building exercises among roommates or suitemates to foster a sense of community within the residence hall.
- Monitored assigned areas for cleanliness and security purposes.
- Participated in regular staff meetings with Resident Director.
- Maintained accurate records of incidents that occurred in the residence hall.
- Mentored new resident assistants during their training period.
- Organized group outings off-campus for students who lived in the residence hall.
- Encouraged participation from all residents in order to create a strong sense of community within the residence hall.
- Planned fun activities throughout the semester such as holiday celebrations or themed nights.
- Promoted diversity awareness by creating informative bulletin boards or hosting special events addressing relevant issues.
- Completed routine rounds, checking with residents to meet care needs.
- Managed administrative tasks, maintenance requests, room change process and incident reports.
- Assisted with resolving student conflicts and disputes.
- Maintained clean and well-organized environment for client happiness and safety.
- Transported residents to activities and meals.
Education
Associate of Arts - General Studies
Louisburg College
Louisburg, NC05-2020
High School Diploma -
Millbrook High School
Raleigh, NC05-2016
Skills
- Account Updates
- Research and due diligence
- Schedule Management
- Customer Relations
- Proficient in Microsoft Suite
- Sales proficiency
- Client Relationship Building
- Check processing
- Training and mentoring
- Scheduling and Planning
- Strong Organization
- Training programs
- File Management
- Membership renewals
- Service Recommendations
- Database Management
- Client Relations
- System Documentation
- Customer Support
- Sales Strategies
- Follow-up skills
- Order Processing
Certification
- Associates of Art Degree
References
- Pamela Turner 252-204-8547 Mentor
- Delorris Webb-Thompson 919-641-9627 Mentor
- Philip White 252-767-1011 Mentor
Timeline
Client Service Coordinator
Banfield Animal Hospital
06.2023 - Current
Teaching Assistant
Kiddie Academy
01.2022 - 06.2023
Deli Clerk
Food Lion
08.2020 - 01.2023
Resident Advisor
Louisburg College
08.2017 - 05.2019
Resident Assistant
Duke TIP
06.2017 - 08.2018
Associate of Arts - General Studies
Louisburg College
High School Diploma -
Millbrook High School