Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ayanle Adan

Saint Cloud,MN

Summary

Dynamic leader with a proven track record at Barnes & Noble, excelling in customer experience and team development. Leveraged problem-solving and multitasking abilities to enhance cafe operations and sales growth. Skilled in training and leadership, significantly improved service standards and team performance. Passionate about fostering relationships and ensuring quality assurance across all levels.

Overview

4
4
years of professional experience

Work History

Deputy ASM / Assistant Store Manager

Barnes & Noble
12.2024 - Current
  • Provided friendly and efficient service to customers, and develop booksellers to be able to provide the same service.
  • Use company tools to ensure a well running bookstore.
  • Coach and Performance Manage the store team and provide recommendations to the Store Manager around promotion opportunities.
  • Communicate with the store team on daily activities, ensuring clear and concise communication.
  • Monitor and achieve sales goals and ensure team understands importance around the success of the store.
  • Give kind and constructive feedback to the team in a timely manner.
  • Delegate and work through others, organize and prioritize customer experience over all else.
  • Had the additional responsibility of the talent selection and recruitment for multiple stores in the Minnesota area.


Cafe Team Expert

Barnes & Noble
12.2023 - 11.2024
  • Acted as a role model and helped motivate and support the team around Cafe initiatives.
  • Train baristas around prioritizing customer experience above all else.
  • Coach the team in a respectful and timely manner.
  • Lead and prepare for Limited Time Offer sales.
  • Help control waste through smart ordering practices.
  • Communicate with the store and café team respectfully and in a timely manner, sharing key issues and messages.
  • Adaptable to an everchanging environment.
  • Showed skills in multitasking and prioritizing.
  • Develop the talent of the Barista, Senior Barista, and Lead Barista, alongside the Store Manager, to help them grow within their career path..
  • Delegate tasks and work through others in order to effectively complete all standards.
  • Consistently checked different business resources and worked with my Store Manager and Cafe Market Leader on how to continue our growth in areas like bake case presentation and customer engagement.

Lead Barista

Barnes & Noble
04.2023 - 12.2023
  • Delegate tasks and work through others in order to effectively complete all standards.
  • Consistently checked different business resources and worked with my Café Team Expert on how to continue our growth in areas like bake case presentation, customer engagement, and waste reduction.
  • Build Talent within our team to help them grow within their career path.
  • Set and prioritized goals in a timely manner.
  • Use communication skills to spread information to baristas, helping with the upkeep of service/ operational standards in the café.
  • Being a consistent role model for the baristas in our
    Coaching baristas and peers on different standards in order to create a universal experience for our customers
  • Help train new hires on how to be knowledgeable baristas that customers can be satisfied with.
  • Took constructive criticism and coaching from my seniors and applied it immediately and consistently.

Senior Barista

Barnes & Noble
09.2022 - 04.2023
  • Use communication skills to spread information to baristas, helping with the upkeep of service/ operational standards in the café.
  • Being a role model for the baristas in the Cafe.
  • Coaching baristas and peers on different standards in order to create a universal experience for our customers.
  • Help train new hires on how to be knowledgeable baristas that customers can be satisfied with.
  • Took constructive criticism and coaching from my seniors and applied it immediately and consistently.

Bookseller/Barista

Barnes & Noble
10.2021 - 09.2022
  • Use my knowledge and passion for books and coffee to recommend books and coffee to customers.
  • Uphold presentation standards to foster a welcoming environment for customers.
  • Use communication skills to connect with fellow booksellers and baristas on information.

Education

Bachelor of Arts - Psychology

Saint Cloud State University
Saint Cloud, MN
05-2026

Associate of Arts - Psychology

Saint Cloud Technical And Community College
Saint Cloud
05-2024

Skills

  • Problem-solving
  • Multitasking Abilities
  • Supervision and leadership
  • Basic math
  • Flexible and adaptable
  • Quality assurance
  • Task prioritization
  • Attention to detail
  • Training & Development
  • Relationship building
  • Customer Experience

Timeline

Deputy ASM / Assistant Store Manager

Barnes & Noble
12.2024 - Current

Cafe Team Expert

Barnes & Noble
12.2023 - 11.2024

Lead Barista

Barnes & Noble
04.2023 - 12.2023

Senior Barista

Barnes & Noble
09.2022 - 04.2023

Bookseller/Barista

Barnes & Noble
10.2021 - 09.2022

Bachelor of Arts - Psychology

Saint Cloud State University

Associate of Arts - Psychology

Saint Cloud Technical And Community College

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