Ayanna Allen
Lithonia,GA
Summary
Finance professional with strong analytical skills and proven track record in managing and optimizing accounts receivable processes. Adept at leveraging financial software to streamline operations, enhance accuracy, and boost collections efficiency. Known for fostering team collaboration and adapting to evolving business needs, ensuring reliable and impactful results. Skilled in data analysis, problem-solving, and maintaining client relationships.
Overview
15
15
years of professional experience
Work History
Account Receivables Analyst (REMOTE)
Landstar Transportation
10.2022 - 01.2025
- Proactively use multiple resources to research, resolve and respond to complex customer issues by gathering information, analyzing kldata and determining root causes
- Perform in-depth customer payment analysis and account reviews to identify actions required to resolve outstanding receivables or disputed items
- Produce custom monthly account status and KPI reports for customers and internal management
- Utilize SAP By Design system, and Blue TMS reporting to properly identify account status
- Communicate with customers, providing detailed information, such as shipment detail and customer requirements to resolve payment delays
- Reduced collection time for outstanding invoices by closely monitoring aged accounts and maintaining frequent communication with clients.
- Participated in the month-end close process, ensuring accurate reporting of accounts receivable balances and timely submission of data for financial statements.
- Collected, compiled and analyzed data to prepare customer invoices per contractual requirements.
- Analyzed aging reports to identify trends and patterns causing missed collections.
- Supported internal and external audits by providing necessary documentation and insights related to accounts receivable transactions and processes.
- Performed thorough account reconciliations to locate discrepancies and ensure accuracy in company records, avoiding costly errors down the line.
Membership Service Customer Service Expert
Sam’s Club
07.2022 - 11.2022
- Providing exceptional customer service to our valued members
- Responsible for providing exceptional customer service, responding to member inquiries, and resolving any issues or concerns they may have
- Implement and enforce company policies and procedures to ensure compliance
- Handle member inquiries and complaints in a timely and professional manner
- Continuously seek opportunities to improve processes and procedures to increase efficiency and productivity
- Respond to member inquiries via phone, email, and in-person
- Signing up Members with new and renewed memberships and credit card applications
- Led team meetings to discuss ongoing challenges and develop innovative solutions for improved results.
- Enhanced customer satisfaction by promptly addressing and resolving issues.
- Managed high-stress situations with professionalism, maintaining composure while providing exceptional service under pressure.
Title Analyst Team Lead and SME (REMOTE)
J.P Morgan Chase Bank, NA
06.2018 - 06.2022
- Communicate effectively with Mortgage Bankers, Settlement Agents and County Tax Collection officials to ensure accurate documentation is ordered in a timely matter for Purchase and Refinance transactions
- Correspond verbally or written with Settlement Agents and Attorney offices to obtain corrections needed for Title and/or closing documents
- Well versed in reviewing the following documents to ensure accuracy per state and government guidelines (Title, Appraisal, Trust Estate, LLC, and Power of Attorney)
- Reduced errors in title reports by implementing a rigorous quality control process.
- Scanned individual titles to determine restrictions such as delinquent taxes.
- Streamlined processes for faster title research and analysis, resulting in improved project timelines.
- Assisted clients in resolving complex chain-of-title issues, enabling successful real estate transactions.
- Searched multiple public and private land records throughout various county systems to abstract key information pertaining to specific properties.
- Conducted extensive due diligence investigations for high-value transactions, minimizing risk exposure for clients.
- Trained new staff members on industry standards and best practices, improving overall team performance.
- Provided support to colleagues during periods of high workload, ensuring consistent service levels for clients.
Closing Coverage Specialist
J.P Morgan Chase Bank, NA
05.2013 - 06.2018
- Responsible for covering all roles in the Mortgage Banking Closing Department
- Having the ability to step in at a moment’s notice to complete any role in anyone absence or where extra help is needed
- Reviewed, reconciled and approved the finalization of HUD-1/Closing Disclosures which ensured accuracy and guideline compliance for conventional and Government programs
- Reviewed and sent out closing instructions, HUD-1’s/Closing Disclosures, and loan documents in accordance to the TRID regulations
- Able to work in a fast-paced environment by ensuring transactions were scheduled, wires sent and funded in a timely matter
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Sr Administrative Assistant
J.P Morgan Chase Bank, NA
03.2010 - 05.2013
- Manage the coordination and logistics of both internal and external meetings
- Organize all aspects of internal and external events, including catering and transportation
- Process invoices and T&E expense claims for team members, ensuring all policies are followed and items are processed within provided guidelines
- Produce high quality emails and messages to individuals at all levels of the organization
- Maintain department documents, including current organizational charts and Executive Bio’s
- Handle regular activities without prompting, and advise in advance with issues or delays
- Assist in editing spreadsheets and presentations, including printing and binding, for client meeting
- Kept files and records in content management systems such as MS SharePoint, EXCEL and others.
- Served as a reliable point of contact for both internal and external stakeholders, demonstrating strong problem-solving skills to address any issues that arose.
- Supported project teams in achieving their goals through proactive assistance with research, data analysis, and report preparation.
- Maintained personal schedule, professional calendar, and individual appointments for senior staff members.
- Improved team productivity by effectively coordinating schedules, meetings, and travel arrangements for senior executives.
- Facilitated successful events, including conferences and workshops, through meticulous planning, coordination, and execution of logistics.
Education
BACHELOR OF ARTS - BIOLOGY
Edward WAters Univeristy
05.2005
Skills
- Excellent Oral and Written Communication
- Detail Oriented and Organized
- Critical Thinking and Problem Solving
- Reporting
- Accounts receivable software
- Payment negotiations
- Invoice processing
- Cash application
- Dispute resolution
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Multitasking Abilities
- Team collaboration
- Decision-making
- Customer relations
- Microsoft office
Timeline
Account Receivables Analyst (REMOTE)
Landstar Transportation
10.2022 - 01.2025
Membership Service Customer Service Expert
Sam’s Club
07.2022 - 11.2022
Title Analyst Team Lead and SME (REMOTE)
J.P Morgan Chase Bank, NA
06.2018 - 06.2022
Closing Coverage Specialist
J.P Morgan Chase Bank, NA
05.2013 - 06.2018
Sr Administrative Assistant
J.P Morgan Chase Bank, NA
03.2010 - 05.2013
BACHELOR OF ARTS - BIOLOGY
Edward WAters Univeristy
Similar Profiles
Christopher RothChristopher Roth
Owner (Agent) at Landstar TransportationOwner (Agent) at Landstar Transportation
Carl BumphusCarl Bumphus
Commercial Truck Driver at Landstar TransportationCommercial Truck Driver at Landstar Transportation
Marcus DixonMarcus Dixon
Owner/Operator Truck Driver at Landstar Transportation LogisticsOwner/Operator Truck Driver at Landstar Transportation Logistics