Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ayanna Bailey

Phoenix,AZ

Summary

Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.

Overview

7
7
years of professional experience

Work History

Assistant Manager

DSW, Inc.
Peoria, AZ
10.2013 - 12.2014
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Educated customers about the brand to incite excitement about the company’s mission and values.
  • Shared best practices for sales and customer service with  associates to help improve the store’s efficiency.
  • Followed merchandising guidelines to present visually appealing displays.
  • Supervised and directed all merchandise and shipment processing.
  • Communicated clear expectations and goals to each team member, by consistently coaching and guiding associates on a daily basis.

Sales Associate

DSW, Inc.
Desert Ridge- Phoenix, AZ
11.2009 - 10.2013
  • Operated a cash register for cash, check and credit card transactions with  accuracy.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Identified potential shoplifters and alerted management.
  • Trained all newly hired sales associates each quarter on cash register procedures and policies
  • Welcomed customers into the store and helped them locate items.
  • Used time efficiently when not serving customers, including remerchandising product and cleaning the store.
  • Verified that all customers received receipts for their purchases, as well as carefully introducing customers to the new technology the company was using
  • Mentored new sales associates to contribute to the store’s positive culture.
  • Answered customer telephone calls promptly and in an appropriate manner.

 

Labor Relations Assistant

Compass Group, Inc
Charlotte, NC
07.2007 - 08.2009
  • Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations for unionized locations.
  • Composed and drafted all outgoing correspondence and reports for managers in regards to collective bargaining agreements and upcoming union activity.
  • Conducted employment verifications and investigations.
  • Prepared, maintained and distributed all collective bargaining agreements.
  • Managed the healthcare programs for the union workers

Education

Bachelor of Science - Textile Technology: Apparel Management

North Carolina State University
Raleigh, NC
1998

Skills

  • Merchandising efficiency; Ability to receive and process freight in a timely manner
  • Ability to listen actively, while providing feedback in a positive manner
  • Natural leader; coaching and training constructively
  • Proficient in Microsoft Outlook, Word and Excel
  • Adherence to high customer service standards
  • Effective workflow management
  • Effective problem solver
  • Excellent time management skills
  • Excellent critical thinking skills and the ability to multi-task
  • Skilled trainer

Timeline

Assistant Manager

DSW, Inc.
10.2013 - 12.2014

Sales Associate

DSW, Inc.
11.2009 - 10.2013

Labor Relations Assistant

Compass Group, Inc
07.2007 - 08.2009

Bachelor of Science - Textile Technology: Apparel Management

North Carolina State University

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