AYANNA BROWN
Arlington,TX
Summary
- Reliable Manager demonstrating a high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Prioritized and organized tasks to efficiently accomplish company goals. Build productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
3
3
years of professional experience
Work History
Resident Service Manager
The Springs
Fort Worth, TX
08/15/23 - Current
- (Class D: 430 Units) ResProp- Responsible for day-to-day operations for an LIHTC apartment community.
- Performs accounting tasks such as collecting and posting resident monthly rent. Along with Housing Authority payments. From current to outstanding balances.
- Oversees and ensures timely Tax Credit monthly reports to update recertification's of the community.
- Obtain annual unit inspections to prevent future HAP financial termination and relocation.
- File away meticulous documentation from compliance between management and tenants.
- Completes month-end accounting process by ensuring all financial, leasing, residents, and prospects. Finalized by documenting accurate analysis for successful closeout.
Leasing Manager
The Barcelona
Fort Worth, TX
10.2021 - 03.2023
- (Class B: 248 Unit) Catalyst - Leasing, Collected, completed, and processed lease applications.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Monitored the performance of individual leasing agents and coached on successful strategies.
- Kept records accurate, detailed, and fully compliant with reporting requirements. Meet state, local, and federal housing requirements.
- Motivated and trained new staff to ensure they were following company policies and procedures.
- Ensured all follow-up's were completed accurately and timely.
Property Manager
The Union at River East
Fort Worth, TX
07.2022 - 10.2022
- (Class A: 160 Units) Catalyst - Calling in contractors and other support services.
- Followed up on delinquent tenants frequently and coordinated collection procedures.
- Issued non-payment notices to delinquent tenants by lease, county, and state regulations.
- Completed walk-through for vacant units to identify proper turnover. Scheduled vendor/contractors accordingly for make-ready procedure.
- Expanded and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Inquired and resolved property complaints and violations to foster a pleasant living environment for residents.
- Maintained original leases and renewal documents in digital and hardcopy format.
- Conducting productive make-ready schedule to maintain a timely goal to increase occupancy.
Assistant Property Manager
The Barcelona
Fort Worth, TX
02.2022 - 07.2022
- (Class B: 248 Unit) Catalyst - Retrained residents on rent collection policies and procedures set forth by the management company.
- Filed all evictions through Nationwide Complaint and in person when needed.
- Performed final accounting on all move-outs following company requirements.
- Ensured all accounting was accurate on resident ledgers.
- Supervised Leasing Consultant and helped ensure the property stayed on track to meet leasing goals.
- Assisted with planning marketing campaigns and monthly resident functions.
- Planned and completed group projects, working smoothly with others..
- Delivered notices, and lease violations to remind residents to abide by the TAA lease contract.
Consultant
The Retreat
Fort Worth, TX
07.2021 - 02.2022
- (Class A: 104 Units) Catalyst - Leasing, Responded to requests and scheduled appointments for property showings
- Greeted clients, prepared property for showing, scheduled appointments, and prepared leases.
- Conducted property showings to highlight features, and answer questions to redirect concerns to close contracts.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Maintained show units daily to ensure they were pleasing to the eye of new prospective residents.
- Followed up with property leads within an hour by text, email, and phone through the CRM lead management system.
- Marketed daily through direct/indirect. Posting ads on social media, creating/handing out flyers, and developing signs to gain additional exposure to the property.
- Applied techniques to analyze requirements, system capabilities, and workflows.
- Set specific goals for projects to measure progress and evaluate results.
Education
High School Diploma -
Wellsville Secondary School
126 W State St, Wellsville , NY 1489506.2019
Skills
- Sales Techniques
- Goal Setting
- Fair Housing Laws Knowledge
- Yardi Voyager
- CRM
- Nationwide Complaint
- Onesite Site Manager
- Excel
- Bluemoon
- Customer Service
- Leadership
- Self Motivated
- Collection Specialist
- Lease Up Expert
- Self-Starter
- Reman
- EFile Evictions
- TDHCA Knowledge
Timeline
Property Manager
The Union at River East
07.2022 - 10.2022
Assistant Property Manager
The Barcelona
02.2022 - 07.2022
Leasing Manager
The Barcelona
10.2021 - 03.2023
Consultant
The Retreat
07.2021 - 02.2022
Resident Service Manager
The Springs
08/15/23 - Current
High School Diploma -
Wellsville Secondary School
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