AYANNA BROWN
Fishers,IN
Summary
Dedicated professional with a proven track record in customer service and a strong work ethic. Versatile in chairside and front office roles, demonstrating adaptability and a commitment to continuous learning. Recognized for delivering exceptional support and fostering positive relationships with patients. Eager to contribute skills and enthusiasm to a dynamic team environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Expanded Functions Dental Assistant
DentalWorks
Indianapolis, IN
11.2022 - Current
- Applied fluoride varnish and sealants.
- Established trust with patients by utilizing empathetic communication skills.
- Increased efficiency in the dental office by assisting with chair-side duties such as taking impressions, fabricating temporary crowns, and placing resin fillings.
- Maintained strict adherence to infection control protocols, safeguarding the health of patients and staff.
- Assisted in coronal polishing.
- Reduced waste by efficiently tracking and managing inventory levels.
- Managed patient records with attention to detail, updating medical histories and inputting relevant information into the practice management software system.
- Scheduled and confirmed patient appointments.
- Prepared patient X-rays and images for review by dentist.
- Cleaned, sanitized, and sterilized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Ecommerce Shopper
Kroger
09.2022 - 11.2022
- I personally shop for customers and store their items in temperature-controlled staging areas until the order is ready for pickup.
- Once the customer arrives, I tender their order and load their items in their vehicle.
Daycare Teacher
KinderCare
03.2022 - 08.2022
- I incorporated a play-based learning curriculum, as well as sensory development, and physical development through crafts and outdoor activities.
- I also cleaned and sterilized toys and equipment daily.
Customer Service Rep
Lowes Home Improvement
07.2021 - 03.2022
- I answered incoming calls regarding customer orders.
- My tasks included placing new orders, creating tickets for customer complaints, and problem-solving when orders were delayed or lost.
Daycare Teacher
Kids World
09.2020 - 07.2021
- I engaged with children on an individual basis to build positive relationships and promote learning.
- I cleaned and sanitized toys and rooms daily.
Customer Service Rep
Geico
05.2019 - 08.2020
- I generated new policies for customers, added and removed confidential customer information, payment methods, drivers, vehicles, and coverages to their policies.
Cashier
Kroger
11.2016 - 05.2019
- I operated cash register for cash, check and credit card transactions with accuracy.
- I processed refunds and exchanges and trained new employees.
Sales & Marketing Assistant
Depco Products
01.2018 - 05.2018
- I prepared engaging marketing brochures for sales agents.
- I answered phones to process requests, transfer calls or relay messages.
- I organized an online and paper filing system.
Education
Certificate - Dental Assisting
DENTAL CAREERS FOUNDATION
Indianapolis, IN11.2022
Certificate - Dental Assisting
Dental Assisting School of Indianapolis
09.2023
Associate - Dental Hygiene
IVY TECH COMMUNITY COLLEGE
Indianapolis, INHigh School Diploma -
FISHERS HIGH SCHOOL
FISHERS, INSkills
- Instrument sterilization
- Room/tray preparation
- Radiography
- Impressions & pour up
- Detail oriented
- Customer service
- Stocking, replenishing, inventory, ordering
- Excellent communication
- Organization skills
- Time management
- Answering phones and emails
Certification
- Dental Assisting Certification
- Expanded Functions Certification
- Radiology Licence
Timeline
Expanded Functions Dental Assistant
DentalWorks
11.2022 - Current
Ecommerce Shopper
Kroger
09.2022 - 11.2022
Daycare Teacher
KinderCare
03.2022 - 08.2022
Customer Service Rep
Lowes Home Improvement
07.2021 - 03.2022
Daycare Teacher
Kids World
09.2020 - 07.2021
Customer Service Rep
Geico
05.2019 - 08.2020
Sales & Marketing Assistant
Depco Products
01.2018 - 05.2018
Cashier
Kroger
11.2016 - 05.2019
High School Diploma -
FISHERS HIGH SCHOOL
Certificate - Dental Assisting
DENTAL CAREERS FOUNDATION
Certificate - Dental Assisting
Dental Assisting School of Indianapolis
Associate - Dental Hygiene
IVY TECH COMMUNITY COLLEGE