Summary
Overview
Work History
Education
Skills
Timeline
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Ayanna Collins

Santa Cruz,California

Summary

  • In my current role, I have consistently met sales goals, developed long-term relationships with clients, and am playing a key role in expanding the top of funnel at the Stanford Location. I am eager to bring my expertise to the new Los Gatos location and contribute to its success, leveraging the skills and knowledge I have cultivated in my current role.
  • I have consistently met sales targets and contributed to revenue growth in my current role, demonstrating a strong ability to close deals, build client relationships, and drive business outcomes. Have successfully kept my sales consistent. Since my start date of February 2024, I have a total of 497 net orders, increasing company revenue
  • Currently I have been specializing in event planning and growing Stanford’s top of funnel through these events. I was given the responsibility of finding events, coordinating with event organizers, contacting Tesla locations for staffing and keeping track of event success

Overview

5
5
years of professional experience

Work History

Tesla Advisor

Tesla
02.2024 - Current


  • Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
  • Engage with prospective customers and offer an exceptional experience both in-store and through digital communication.
  • Understand and convey Tesla’s mission, products, and technology to customers.
  • Schedule test drives and educate potential buyers on the features and benefits of Tesla vehicles.
  • Support customers through the entire sales process, from inquiry to delivery.
  • Meet or exceed monthly sales and delivery targets.
  • Collaborate with team members to drive store performance and innovation.
  • Maintain store presentation and ensure all customer-facing areas are clean and inviting.
  • Maintain and follow up on leads through Tesla's customer relationship management (CRM) system

Manager

Realm
01.2022 - 12.2024
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.

Manager

Pacific Wave Surf Shop
01.2020 - 12.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Led a team of 40+ employees, overseeing daily store operations, inventory management, and customer experience
  • Created employee training handbook, increasing training retention by 40%
  • Managed scheduling and resource allocation to meet customer demand while controlling labor costs
  • Utilized company software (B2B), buying inventory from three large woman brands to increase company revenue by 15%
  • Developed and executed visial merchandising strategies that led to 20% growth in sales
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Education

Bachelor of Science - Business Administration And Management

San Jose State University
San Jose, CA
12-2023

Skills

  • Problem-solving
  • Conflict resolution
  • Training and mentoring
  • Strategic planning
  • Client engagement
  • Customer service
  • Sales strategy
  • Teamwork and collaboration

Timeline

Tesla Advisor

Tesla
02.2024 - Current

Manager

Realm
01.2022 - 12.2024

Manager

Pacific Wave Surf Shop
01.2020 - 12.2023

Bachelor of Science - Business Administration And Management

San Jose State University

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Ayanna Collins