Ayanna Cromwell
Philadelphia,PA
Summary
Adept at ensuring passenger safety and maintaining punctuality, my tenure at SEPTA honed my expertise in rail operations and effective communication. Leveraging skills in navigation and active listening, I significantly enhanced operational efficiency and customer satisfaction, embodying a results-driven approach with a focus on continuous improvement in transportation services.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sub-El Train Operator
SEPTA
1234 Market ST
05.2016 - 12.2023
- Implemented safe environment and adherence to guidelines of company safety policies and procedures..
- Maintained records of train movements, daily logs and train performance reports.
- Communicated with dispatchers about train cargo and timetables.
- Made decisions on safety and scheduling employees to support operational requirements.
- Reviewed, analyzed and investigated operational problems, correcting when appropriate and calling to attention of supervisor or manager when necessary.
- Managed communications flow to employees and customers regarding departures, arrivals, delays and closures.
- Delivered key information to flag personnel to promote safety during construction and compliance to operating rules.
Transit Bus Operator
SEPTA
Philadelphia, PA
09.2006 - 04.2016
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Accepted and processed fares.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Transported customers to and from Transit stops
- Provided information about routes, destinations and timelines to inform passengers.
- Followed predetermined routes to consistently meet targets and maintain schedules.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Aided passengers with disabilities or special needs.
- Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
- Reported delays, accidents or other traffic and transportation situations using telephones or mobile two-way radios.
- Diffused potential passenger disputes with fairness and professionalism.
- Operated large vehicles in difficult urban and rural conditions.
- Calculated and collected fares from passengers.
School Bus Driver
Romanos
1065 Belvoir Rd
08.2005 - 08.2006
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Transported passengers safely along prescribed routes according to tight schedules.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Inspected emergency equipment and verified safe working order for student and driver use.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Communicated information to parents to promote good communication and transparency.
- Enforced student behavior policies and responded to student emergencies.
- Drove bus along assigned route, picking up students.
Education
No Degree - Biology
Community College of Philadelphia
Philadelphia, PANo Degree - Medical Assisting
Kaplan Career Institute
Philadelphia, PA08.2012
Skills
- Daily Logs
- Navigation Equipment
- Local Traffic Regulations
- Time Management
- Active Listening
- Passenger Interaction
- Complex Problem-Solving
- Safety Protocols
- Passenger Safety
- Team Meetings
- Critical Thinking
- Emergency Evacuation
- Reading Comprehension
- Passenger Assistance
- Communication Devices
- Operation and Control
- Special Instructions
- Equipment Safety
- Operator Scheduling
- Evacuation Procedures
- Safety Procedures
- Arrival and Departure Duties
- Rail Safety
- Rail Operations
- Safe Work Practices
- Monitoring Gauges
Affiliations
Local Safety committee board for SubEl Train Operators
Certification
- Sub/El Transit roadway Training -
- Sub/El Rules
- Sub/El Signal
Timeline
Sub-El Train Operator
SEPTA
05.2016 - 12.2023
Transit Bus Operator
SEPTA
09.2006 - 04.2016
School Bus Driver
Romanos
08.2005 - 08.2006
No Degree - Biology
Community College of Philadelphia
No Degree - Medical Assisting
Kaplan Career Institute