Ayanna Dale
Pensacola,Florida
Summary
Dependable and detail-oriented retail professional with extensive experience in customer service, cashiering, and merchandising at leading retailers including Walmart, Winn-Dixie, and Circle K. Expertise in managing multiple priorities while maintaining clean and organized work environments, fostering team objectives through adaptability and collaboration. Demonstrated ability to deliver efficient transactions, assist customers with product needs, and ensure shelves and displays are consistently well-stocked and visually appealing. Recognized for strong organizational skills, a positive attitude, and an unwavering commitment to excellence, ready to contribute to a dynamic team environment and drive success through dedicated customer-focused service.
Overview
6
6
years of professional experience
Work History
Direct Support Professional
Sevita Health
06.2025 - Current
- Maintained clean, safe, and well-organized patient environment.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored clients' overall health and well-being and noted significant changes.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Transported clients to and from medical appointments with safety and efficiency.
- Assisted with daily living activities, running errands, and household chores.
- Assisted with personal care tasks, respecting clients' dignity and promoting self-reliance.
- Advocated for clients' needs and rights in various settings, enhancing their quality of life.
- Monitored and reported changes in clients' health and well-being, enabling timely interventions.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Customer Service Representative
Circle K
03.2025 - 06.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Customer Service Representative
Circle K
05.2023 - 09.2024
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Maintained clean and orderly work station.
- Followed strict security protocols during shift changes and cash drops to prevent theft or loss incidents.
- Managed inventory and restocked shelves as needed to maintain adequate product availability.
- Handled customer complaints promptly and professionally, resolving issues to their satisfaction.
- Maintained a clean and organized store environment for improved customer experience.
- Built trustful relationships with customers to encourage return visits.
- Cleaned up gas and other spills in accordance with spill procedures.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Cashier
Winn Dixie
01.2023 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Reduced processing errors by meticulously following transaction procedures.
Cashier
Walmart
11.2020 - 01.2022
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Approached every question or concern with calm and level-headed approach.
- Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
- Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
- Ensured age-restricted products were sold in compliance with legal standards, protecting store from liability.
- Enhanced customer checkout experience by efficiently processing transactions and providing friendly service.
- Operated lottery terminal, following all regulatory requirements and procedures.
- Worked extended hours during holidays or peak seasons to provide additional support for increased customer traffic.
- Resolved customer complaints with empathy and professionalism, restoring customer confidence.
Stocker
Walmart
06.2020 - 10.2020
- Enhanced customer satisfaction by promptly assisting with product inquiries and location requests.
- Maximized stock efficiency with proper rotation methods, minimizing expired or damaged items.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
- Kept work areas neat, clean and free from debris.
- Stocked designated items on shelves, end caps and displays.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Education
GED -
George Stone Technical College
Pensacola, FL05.2019
Skills
- Customer service
- Cash handling
- Customer service excellence
- Attention to detail
- Patience and empathy
- Customer assistance
- Team collaboration
- Cleaning and sanitizing
- Professionalism and courtesy
- Refunds and exchanges
- Merchandise restocking
- POS systems
Timeline
Direct Support Professional
Sevita Health
06.2025 - Current
Customer Service Representative
Circle K
03.2025 - 06.2025
Customer Service Representative
Circle K
05.2023 - 09.2024
Cashier
Winn Dixie
01.2023 - 05.2023
Cashier
Walmart
11.2020 - 01.2022
Stocker
Walmart
06.2020 - 10.2020
GED -
George Stone Technical College