Ayanna Diamond
Summary
Seeking a challenging position, where my experience, education, and knowledge will contribute to a demanding work environment.
Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Experienced with patient scheduling, check-ins, and administrative duties. Utilizes effective communication and problem-solving skills to enhance patient experiences and office efficiency. Knowledge of medical office procedures ensures seamless operation and positive environment for patients and staff.
Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in [Software].
Overview
21
21
years of professional experience
1
1
Certification
Work History
Receptionist Administrator
All Medical Personnel
12.2023 - 06.2024
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Completed bi-weekly payroll for [Number] employees.
Phlebotomist
Quest Diagnostics, Patient Services
12.2021 - 12.2022
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
Laboratory Phlebotomist
LabCorp
12.2020 - 12.2021
- Demonstrated flexibility in adapting to varying patient needs, including accommodating special requests or working with individuals who have severe needle anxiety or unique medical conditions.
- Provided excellent customer service with effective communication skills when interacting with patients, families, and hospital staff.
- Enhanced laboratory efficiency by accurately labeling and organizing specimens for timely processing.
- Improved patient comfort by utilizing a gentle, empathetic approach during blood draw procedures.
- Ensured proper identification of patients through diligent verification of personal information before each blood draw procedure.
- Increased accuracy of test results by carefully following established procedures for specimen collection and handling.
- Maintained patient confidentiality by diligently following HIPAA regulations and ensuring that sensitive information was protected at all times.
Medical Assistant
Comprehensive Primary Care
09.2019 - 09.2020
- Assessments involve checking a patient's vital signs, performing a physical exam and obtaining the patient's medical history
- Vital signs include blood pressure, pulse, breathing rate and temperature
- Responsible for collecting samples for laboratory testing, processed samples, pack and shipped samples to their appropriate destination
- Administered inject-able medications
- Assisted patients with pre-authorizations for radiology procedures and medications
- Assisted physicians and other providers with exams and procedures
- E-prescribed, Called or faxed prescriptions to pharmacies
- Entered data from monitoring and tracking systems such and vaccine and medication refrigerators, sterilization devices and other quality or safety data
Medical Records Clerk
AMCAS /Privia Healthcare
01.2019 - 08.2019
- Extract Data from EMR systems
- Ensure accuracy of the data being extracted and followed up on erroneous records
- In put data from multiple patient's records into Privia's EMR
- Worked with Privia's team to ensure reporting requirements are met for a large group of physicians practices
- Authenticate and scanned medical students transcripts
Medical Office Assistant III
Healthcare Service Corporation
10.2018 - 01.2019
- Composing and typing correspondence
- Report development
- Meeting coordination
- Maintenance of confidential documents
- Answering, screening phone calls
- Greeting visitors
Benefits Verification Specialists/Administrative Support
AmerisourceBergen
08.2017 - 01.2018
- Responsible for verifying patient insurance coverage for infusion therapy done in medical offices or hospital outpatient
- Ensuring that all insurance information needed for billing and collection processes are appropriately obtained and covered by individual's provider
- Entered data into electronic medical records, as it was my responsibility to update patient benefit information in the organization's insurance system and verify that existing information is accurate
- Informed patients of their financial responsibility for services to be rendered
Patient Service Specialist
Adventist Healthcare Imaging
06.2016 - 07.2017
- Check patients out of specialist office in radiology
- Checked in patients and entered data
- Scan patient's ID, insurance cards, medical records, registration and history into patient charts into EMR system Responsible for collecting fee for services rendered discs and printed reports for patients, answered telephone and taking patients back to each modality
Patient Service Representative
Howard University Hospital/Family Practice Plan
10.2010 - 05.2016
- Answer multiple phones lines; greet patients and vendors upon arrival
- Collect co-payments and make deposits
- Also I scheduled follow up appointments and assisted patients in scheduling specialist appointments and scanned medical records into patients chart using EMR system and issued out referrals
- Verify patients insurance on website or IVR system and confirmed appointments
- As a medical assistant I triaged patients, gave injections, venipuncture, Urinalysis, assist with pap smears
- Provide patients with referrals, fax medical records, verified insurances, got authorizations for radiology procedures and called in prescriptions
Front Desk Coordinator/Medical Assistant
Oncology Care Associates
01.2003 - 10.2010
- I was responsible for answering multi-phones lines, scheduling patients follow up appointments and radiology procedures , insurance verification, obtain pre-authorizations, chart preparation, copied , obtained fee and mailed medical various insurance agencies, collected co-payments and balances, and wrote referrals and consultant treatment plans
- As a medical assistant I was responsible for taking vital signs, triage phone calls, phlebotomy, run various lab tests, urinalysis used coulter Beckman machine and assisted physicians with bone marrows, maintained laboratory and stock and supply exam rooms
Education
High School -
Aiken High School
Cincinnati, OH05.1989
Skills
- E-Clinical works(ECW), Centricity EMR, Athena Healthcare, Care360, Next Gen, Allegiance MD, Touch works, Allscripts EHR, Microsoft Word, Excel and Power Point
- Multi-line phone operation
- Appointment setting
- File organization
- Reception management
- Payment collection
- Mail handling
- Document scanning and digitization
- Document management
- Appointment scheduling
- Client relations
- Calendar management
- Scheduling appointments
- Supply management
- Visitor access management
- Confidential information management
- Office equipment maintenance
- Fee collection
- Meeting coordination
- Mail routing
- Call handling
- Visitor assistance
- Phone and email etiquette
- Data entry
- Microsoft office
- Multitasking and organization
- Administration and operations
- Scheduling
Certification
- Feb.2018 National Phlebotomy Association Certificate
- MAY2016 Maryland Notary Public
Government Security Clearance
I was cleared for a Government Security Clearance 01/2024
Timeline
Receptionist Administrator
All Medical Personnel
12.2023 - 06.2024
Phlebotomist
Quest Diagnostics, Patient Services
12.2021 - 12.2022
Laboratory Phlebotomist
LabCorp
12.2020 - 12.2021
Medical Assistant
Comprehensive Primary Care
09.2019 - 09.2020
Medical Records Clerk
AMCAS /Privia Healthcare
01.2019 - 08.2019
Medical Office Assistant III
Healthcare Service Corporation
10.2018 - 01.2019
Benefits Verification Specialists/Administrative Support
AmerisourceBergen
08.2017 - 01.2018
Patient Service Specialist
Adventist Healthcare Imaging
06.2016 - 07.2017
Patient Service Representative
Howard University Hospital/Family Practice Plan
10.2010 - 05.2016
Front Desk Coordinator/Medical Assistant
Oncology Care Associates
01.2003 - 10.2010
- Feb.2018 National Phlebotomy Association Certificate
- MAY2016 Maryland Notary Public
High School -
Aiken High School
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