Ayanna Donovan
New York,NY
Summary
Professional with extensive background in regulatory compliance and risk management. Proven ability to develop and implement effective compliance programs, ensuring adherence to industry standards and legal requirements. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skills include policy development, auditing, and stakeholder communication, with reputation for reliability and integrity.
Overview
11
11
years of professional experience
Work History
Risk & Compliance Manager (L5)
Amazon
03.2023 - Current
- Perform weekly audits of payroll data to identify specific compliance defects, ensuring that Delivery Associates (DAs) are paid fairly and timely and in compliance with Amazon's requirements
- Identify and address gaps in risk coverage through meticulous data analysis and awareness of emerging risks and develop innovative processes that effectively mitigate these risks
- Collaborate with the team to continuously improve metrics calculations, tools, methodologies, standard operating procedures (SOPs), and other essential components, driving excellence in all aspects of operations
- Inspect payroll data for ~800 DAs (100% sample) across 3 Grocery Delivery Service Providers to ensure all customer tips earned are distributed accurately
- Partnered with cross-functional teams to analyze data trends and develop actionable insights, improved compliance processes by 30% through automation
- Migrated 25 operational SOPs to an updated compliance policy framework, creating robust documentation for regulatory audits
- Reduced risk exposure for the company by 20% by identifying and addressing areas of noncompliance.
DOT Audit & Compliance Manager (L5)
Amazon
07.2021 - 03.2023
- Perform quality assurance (QA) on internal audits
- Weekly audit and QA assignment scheduling while forecasting resources needed based upon historical data
- Weekly metrics meetings with internal business departments to discuss trending data, advise on process improvement, and instruct on corrective action plans
- Helped with the interviewing and onboarding of 10+ audit members
- Provided mentorship for their future success
- Produce audit schedule, updating sample testing to 95% confidence per cadence for high risk audits
Area Manager (L5)
Amazon
10.2020 - 07.2021
- Supported Amazon operations leadership team in daily operations management of the delivery station, including route assignment, leading meetings, and communicating with internal and external suppliers
- Helped develop Process Assistants through consistent targeted coaching, relationship building & communication skills
- Both direct reports were successful in receiving their L4 promotion in Q3 2020
- Drive new benchmark rates for Pick to Buffer (Pick rates) and Container Building (Stow rates) by performing takt time audits, retraining associates on standard work, and removing associate barriers
Shift Manager (L4)
Amazon
11.2019 - 10.2020
- Responsible for supporting the Top Station in the NY/NJ by managing the Load-out/Cycle 2 process which includes optimizing, assigning and staging routes to be loaded onto delivery vans in the final step of the fulfillment process
- Communicated with team of 70+ associates daily on route assignments as well as ensuring pick times are met to uphold customer promise
- Help break building record of average pick time from 30 minutes to 22 minutes per route picked
Area Manager
Amazon
06.2018 - 11.2019
- Launched 855,000 sq
- Ft
- Amazon Robotics – Sortable Fulfilment center (CLE2- Cleveland, OH) in outbound operations
- Helped with the on-boarding of 200+ associates right before peak season hitting volume goals of 200k daily after being open for only 1 month
- Improved teams quality 20% by implementing a system that provides quicker response when quality errors are made by associates
- Lead and develop a team of 40+ associates by developing performance goals weekly to achieve customer expectations
- Track and report operation flow through internal metrics daily, and adapt quickly for a productive shift
- Participated in Amazons Making Great Hiring Decisions (MGHD) Training and conducted L1 to L3 interviews for Operations
- Performed Operational Readiness Testing (ORT) on equipment before official launch, passed and failed equipment based on necessary requirements needed to successfully run building
- Attended AMZN Regional Women in AR Leadership Conference focused on Female Leadership, Leadership Development and Unconscious Bias in the work place
Campaign Assistant
Interactive One
05.2017 - 05.2018
- Identified appropriate programming/content platforms to align client messages and objectives
- Generated strong creative concepts based on brand and business objectives resulting in organic innovate consumer experiences
- Assisted with the creation and distribution of post-campaign recaps with quantitative and qualitative for clients such as Walmart and Coca Cola
- Collaborated with legal and finance teams to develop contracts for external clients for Essence Festival in New Orleans, Louisiana
- Coordinated an event at Urban One for 20 young women, interested in careers in media and entertainment
Intern
Disney Theatrical Group (DTG)
05.2016 - 08.2016
- Assisted with the New York Disney Musical in Schools Program, an outreach effort that establishes sustainable theatre programs in urban elementary schools
- Reviewed licensing titles for 17 of Disney’s Broadway KIDS/JR
- Shows to prepare a gender audit which influenced inclusion strategies
- Aggregated survey data for Disney Musicals and Schools program and Broadway workshops
- Designed and pitched case study to executives on DTG’s next theatrical endeavor; hypothetically developed creative team, production budget, marketing, outreach and other duties as assigned
Sub-Paraprofessional
NYC Department of Education
05.2014 - 05.2016
- Provided instructional services to approximately 30 students under the general supervision of a certified teacher for 8 hours Monday-Friday
- Worked in special education and early childhood education settings
Education
Master of Business Administration -
University of Maryland Global Campus
Adelphi, MD05.2023
Bachelor of Science - Business Administration
Hampton University
Hampton, VA05.2017
Skills
- Risk Assessment & Compliance
- Investigative & Problem-Solving Skills
- Team Supervision & Collaboration
- Advanced Excel & Data Tools (Microsoft Office, Paycom, Salesforce)
- SCI Clearance
- Safety & Regulatory Compliance
- Data & Root Cause Analysis
Accomplishments
One of 50,000 runners to complete the 2024 TCS New York City Marathon, raising over $3,000 for the Pitcch In Foundation, demonstrating perseverance, goal-setting, and community impact.
Key Qualifications
- Risk Assessment & Compliance
- Investigative & Problem-Solving Skills
- Team Supervision & Collaboration
- Advanced Excel & Data Tools (Microsoft Office, Paycom, Salesforce)
- Team Supervision & Training
- SCI Clearance
- Safety & Regulatory Compliance
- Data & Root Cause Analysis
Timeline
Risk & Compliance Manager (L5)
Amazon
03.2023 - Current
DOT Audit & Compliance Manager (L5)
Amazon
07.2021 - 03.2023
Area Manager (L5)
Amazon
10.2020 - 07.2021
Shift Manager (L4)
Amazon
11.2019 - 10.2020
Area Manager
Amazon
06.2018 - 11.2019
Campaign Assistant
Interactive One
05.2017 - 05.2018
Intern
Disney Theatrical Group (DTG)
05.2016 - 08.2016
Sub-Paraprofessional
NYC Department of Education
05.2014 - 05.2016
Master of Business Administration -
University of Maryland Global Campus
Bachelor of Science - Business Administration
Hampton University