Ayanna Flenoid
Saint Louis,MO
Summary
Strong leadership professional experienced in designing and implementing business plans, procedures and strategies. Skilled at setting comprehensive goals for growth and performance.
Overview
21
21
years of professional experience
Work History
Juvenile Justice Reform Leader/Field Organizer
Independant
09.2022 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Identified issues, analyzed information and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Facilitated successful reintegration into the community by connecting youth with appropriate resources and support services.
- Strengthened communication skills through regular interactions with others.
- Advocated for clients during court proceedings by providing testimony about their progress or presenting alternative sentencing recommendations when appropriate.
- Facilitated successful transitions back into the community by connecting youth with essential support systems such as housing, employment assistance programs, or mental health services providers.
- Participated in community outreach initiatives to raise awareness about juvenile crime prevention strategies and available resources for at-risk youth.
- Helped youth develop and achieve personal goals with close support.
- Assisted youth in developing problem-solving and communication skills to support stress management.
- Created and implemented individualized plans for individual youth.
- Encouraged children to talk issues out with each other and without anger, which eased tense situations.
- Reduced recidivism rates through consistent monitoring, tracking progress, and providing necessary resources for success.
- Participated in ongoing professional development opportunities to stay current on best practices for juvenile counseling services.
- Provided ongoing support for families post-release by maintaining contact with them and offering guidance on navigating various challenges faced during reintegration.
- Coordinated youth programs and activities to enhance life quality and self-esteem.
- Provided crisis intervention and emotional support to youth.
- Established and maintained relationships with youth, families and community partners.
- Listened to families and youth concerns and provided encouragement and support.
- Designed safe and supportive environment for youth to discuss issues.
- Provided education on mental health topics and resources to youth and families.
- Developed treatment plans to help youth build self-confidence and resilience.
Child Advocate/Parent Organizer
Independent
09.2022 - Current
- Improved communication between parents and workers by facilitating regular meetings and providing updates on children''s progress.
- Supported families in crisis by connecting them with appropriate resources and services within the community.
- Provided emotional support to children facing difficult situations, helping them develop coping skills and resilience.
- Organized events to raise awareness about child advocacy issues among parents, educators, and community members.
- Educated parents on their rights and responsibilities regarding their children''s education, empowering them to make informed decisions on behalf of their kids.
- Contributed to policy development within the organization by advocating for changes that would better serve the best interests of the children under our care.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Developed and implemented strategies to reduce and prevent family conflict.
- Developed and implemented programs to support children's mental health and well-being.
- Lead individualized and group counseling sessions with children and families.
- Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
- Facilitated workshops on topics such as parenting skills, stress management, conflict resolution techniques for parents seeking guidance or support in raising emotionally healthy children.
- Collaborated with multi-disciplinary teams to create holistic support plans for at-risk youth in need of intervention or assistance.
- Strengthened relationships between children, families, through effective collaboration with teachers, counselors, and administrators.
- Advocated for children''s best interests during court proceedings, ensuring their voices were heard and considered in decision-making processes.
Operations Management Supervisor
United Parcel Service, UPS
11.2015 - Current
- Achieved higher customer satisfaction ratings by ensuring timely delivery of products and services.
- Kept high average of performance evaluations.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed timely and effective replacement of damaged or missing products.
- Investigated and resolved accounting, service and delivery concerns.
Store Manager
PH Financial
01.2014 - 09.2015
- Assist client’s with controlling debt
- Average up to 300 outbound collection calls daily
- Processes incoming and outgoing payday and installment loans
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed inventory control, cash control, and store opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Fitness Consultant
Club Fitness
10.2011 - 01.2013
- Greet and service members at the Front desk
- Performed sales transactions for program, product, and service payments
- Process and update members profiles
- Promote referrals and engaged prospective members
- Processed inventory
- Maintained upkeep/readiness of machines
- Performed quality checks of health and wellness areas.
- Improved client fitness levels by designing and implementing personalized exercise programs.
- Enhanced gym membership retention through excellent customer service and follow-up consultations.
Manager
Imo’s Pizza
12.2006 - 12.2010
- Accepted incoming orders
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Assisted with preparation and distribution of product
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Placed and managed inventory orders.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
Customer Service Rep
KETC Channel 9
05.2003 - 01.2005
- Accept incoming monetary pledges
- Logged and collected contributor’s information
- Contact contributors and discuss donation details
- Made 50 outbound calls to prospective participants daily.
- Handled customer inquiries and suggestions courteously and professionally.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Some College (No Degree) - Business Major
Forest Park Community College
Saint Louis, MoDiploma -
Soldan International Studies High School
Saint Louis, MoSkills
- Quality Assurance
- Cross-functional Collaboration
- Continuous Improvement
- Staff Training
- Attention to Detail
- Customer Service Management
- Handling Complaints
- Phone and Email Etiquette
- Conflict Resolution
- Problem Solving
- Multitasking and Organization
- Motivational Leadership
Accomplishments
- Documented and resolved corporate complaints which led to positive customer feedback.
- Achieved 70% or higher positive claims by completing missing delivery package investigations with accuracy and efficiency.
- Supervised team of 75 staff members.
Community Involvement
Working with Catholic Agencies, community organizations and various other clergies on youth justice.
Action planning the execution implementing improvements of the structure, of the Juvenile Justice System.
Actively working on Breaking the School to Prison Pipeline campaign.
Frontline protesting for humane treatment for inmates/offenders.
Motivational speaking.
Timeline
Juvenile Justice Reform Leader/Field Organizer
Independant
09.2022 - Current
Child Advocate/Parent Organizer
Independent
09.2022 - Current
Operations Management Supervisor
United Parcel Service, UPS
11.2015 - Current
Store Manager
PH Financial
01.2014 - 09.2015
Fitness Consultant
Club Fitness
10.2011 - 01.2013
Manager
Imo’s Pizza
12.2006 - 12.2010
Customer Service Rep
KETC Channel 9
05.2003 - 01.2005
Some College (No Degree) - Business Major
Forest Park Community College
Diploma -
Soldan International Studies High School