AYANNA FOREMAN
Suwanee,GA
Summary
Dedicated and customer-focused professional with 5+ years of experience in customer service roles. Skilled at resolving customer issues, providing efficient service, and delivering a positive customer experience. Looking for a job in customer service to use the skills and experience to support a dynamic team.
Overview
5
5
years of professional experience
Work History
Driver/Customer Service Support
Uber
08.2022 - Current
- Provide excellent customer service while ensuring safe, efficient transportation of passengers
- Respond to and settle customer complaints in order to continuously keep a 5-star rating through proactive service delivery and communication.
- Help customers navigate Uber's app and service options to guarantee a smooth encounter
- I constantly complied with traffic laws and regulations, which allowed me to attain safe driving records.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
Customer Service Representative
T-Mobile
05.2022 - 10.2024
- Delivered exceptional customer service via phone and in-person support, assisting with account management, troubleshooting, and resolving customer complaints
- Maintained customer satisfaction and addressed 30 incoming customer inquiries with an emphasis on first-call resolution
- Achieved performance targets, consistently exceeding quality standards and customer satisfaction ratings
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Shift Supervisor
KFC Corp
05.2021 - 05.2022
- Supervised a team of employees, ensuring adherence to customer service standards and operational efficiency
- Trained new employees, helping them develop the skills necessary to deliver high-quality customer interactions
- Resolved client complaints, guaranteeing a satisfying meal and prompt resolution of issues
- Enforced company policies and regulations with employees.
Customer Service Associate
QuikTrip
01.2019 - 03.2021
- Provided fast, friendly, and reliable service to customers in a high-volume convenience store environment
- Handled cash transactions, maintained store cleanliness, and ensured stock was replenished efficiently
- Answered questions and provided promotions and product recommendations to customers.
Education
Bachelor of Aviation - Pilot
Liberty University
Lynchburg, VA10-2026
High school diploma -
Gwinnett Technical College
Lawrenceville, GA01.2020
Skills
- Excellent communication and interpersonal skills
- Proficient in resolving customer issues with empathy and professionalism
- Strong multitasking abilities in fast-paced environments
- Experience in training and supervising teams
- Proficient in CRM systems and Microsoft Office
- Customer Service
- Time Management
- Problem-Solving
- Punctual and Reliable
- Team Leadership
- Operations Oversight
Additional Information
US. ARMY National Guard
Timeline
Driver/Customer Service Support
Uber
08.2022 - Current
Customer Service Representative
T-Mobile
05.2022 - 10.2024
Shift Supervisor
KFC Corp
05.2021 - 05.2022
Customer Service Associate
QuikTrip
01.2019 - 03.2021
Bachelor of Aviation - Pilot
Liberty University
High school diploma -
Gwinnett Technical College